Customer Service Executive • Bromsgrove • Permanent • F/T • Salary up to £26k pa DOE
Arden Personnel is thrilled to partner with an award-winning, well-established family business in Bromsgrove. This exceptional company stands at the forefront of their industry, making it an exciting and fantastic opportunity for prospective employees.
If you thrive in a dynamic office environment with a warm and supportive team, then this role might be the perfect fit for you. As a Customer Service Administrator, you will play a pivotal role as the primary contact for customers, handling their queries, complaints, feedback, and requests with utmost care and professionalism.
Day to day duties and responsbilities for this Customer Service Executive role
-
Managing your own day-to-day workload in line with the customer service department service level agreements (SLA's), ensuring that all customers are responded to in a timely and professional manner.
-
Maintain relationships with suppliers and other external contacts.
-
Having knowledge of the business, its services and products and an understanding of all parts of the order process in order to advise, action and handle multiple orders and customer queries.
-
Provide excellent standards of customer service at all times.
-
Strive towards targets and KPI’s.
-
Logging customer complaints efficiently and accurately.
-
Supporting or covering other members of the customer service team where required or requested.
-
Accurately updating and maintaining information on the company CRM system.
-
Remaining compliant, treating customers fairly and adhering to data protection guidelines.
What skills and experience do you need for this Customer Service Executive role?
-
Previous experience in the automotive industry.
-
Excellent communication skills both written and verbal.
-
Accuracy and an eye for detail.
-
Strong PC skills including use of Microsoft Outlook, Word and Excel.
-
Problem-solving skills, the ability to solve problems, multi-task and use your initiative.
-
Must enjoy taking ownership of own work and be self motivated.
-
The ability to work well under pressure in a fast paced environment.
-
You must have your own transport as the location is rural.
What will this Customer Service Executive role offer me?
-
The chance to work for a successful, award-winning company based in Bromsgrove
-
You can earn an annual salary up to £26k depending on experience.
-
You will get 24 Days Holiday + the standard Bank Holidays
-
The chance to work in a role where you can manage your own workload and make the role your own.
-
Free parking
-
Hours Monday to Friday 9am to 5:30pm.
How to Apply:
Don't miss out on this fantastic opportunity! To apply, please click on the apply button and fire your CV over. Do not delay!
Learn More: Visit our website at Arden Personnel to discover more about us and the services we offer.
________________________________________________________________________________________________________________________________________
Arden Personnel is a local independent recruitment agency based in Alcester, Warwickshire. We recruit for companies based in Alcester, Evesham, Bidford-on-Avon, Stratford-upon-Avon, Henley-in-Arden, Leamington Spa, Redditch, Bromsgrove, and Studley.
We want your experience with using a recruitment agency to be a good one and will always endeavor to get back to all applicants. You can also contact us on 01789 532220.
Follow us on Facebook, Instagram, Twitter, and LinkedIn for all updates of live vacancies.
Arden Personnel is an equal opportunities employer that welcomes applications from all. We do not discriminate in any way.
We recruit in the following sectors.
Administration, PA/Executive Assistants, Secretarial, Reception, Marketing, IT, HR, Finance, Customer Services, Purchasing and Supply Chain.