Location: Redditch
Hours: Part time (would consider a four day week) or Full-time, Monday to Friday
Salary: £28,000–£33,000 per annum pro rata
Working Pattern: Office-based with 8.30-5pm (M-T) 8.30-4pm (F)

If you’re the kind of person who loves a well-organised inbox, tidy folders, and service orders that actually match the paperwork, this Service Coordinator role could be your ideal next step. You’ll join a Service Department where accuracy matters, engineers rely on the admin team, and SAP is at the heart of keeping everything running smoothly. 

Why This Role Stands Out

• Full-time, permanent position
• 25 days holiday (rising 1 day per annum for 5 years) plus bank holidays
• Company pension scheme
• Training opportunities 
• Preventative medical check-ups
• Employee events
• Full Kitchen area with coffee machine 
• Shower for employee use (maybe you like a run at lunchtime)

Your Responsibilities

• Create and manage service orders on SAP, ensuring all details are accurate
• Save and maintain service documentation (POs, quotes, costing sheets) on the service server
• Update contract service schedules including values, visit numbers, and contract/live dates
• Manage multi-visit jobs: enter visits correctly, allocate values, and order parts on time
• Order required parts promptly and keep engineers updated on delivery timelines
• File order confirmations and manage parts sign-out where required
• Update SAP to confirm whether parts were collected or delivered to site
• Match PO parts against job sheets and ensure labour is entered correctly
• Support billing once job sheets are received and processed
• Mark invoiced jobs on the service calendar for tracking and follow-up
• Process invoicing for air testing and air/micro testing (labour + analysis costs)
• Ensure job sheets are attached to SAP and sent with invoices when required
• Maintain accurate records in service and contract folders
• Handle warranty visit administration, confirming cover and filing documentation correctly
• Monitor service calendars and chase outstanding job sheets and missing documents
• Coordinate calibration returns based on engineer notifications
• Request service numbers from HQ and raise SAP orders for commercial invoices (customs clearance)
• Raise return entries to ensure full traceability
• Enter POs on SAP using dummy numbers and reconcile costs once invoices are received
• Ensure invoices and job sheets are issued, attached, and filed correctly

What We’re Looking For

Essential

• Strong admin skills with excellent organisation and attention to detail
• Previous experience in a similar role, ie service/aftermarket
• SAP experience (or similar ERP system)
• Confident managing multiple priorities in a busy office environment
• Comfortable with data entry, documentation control, and deadline-driven tasks
• Clear communication skills and the confidence to coordinate across teams
• Good Microsoft Office skills

📣 Ready to Apply?

We’re reviewing CVs for this Service Coordinator role now — early applications are encouraged.

📧 l.fletcher@ardenpersonnel.co.uk
📞 01789 532220 (Alcester) | 01527 911700 (Redditch)

Follow Arden Personnel on Facebook, Instagram & LinkedIn for live vacancies.

🌍 About Arden Personnel

We recruit across Redditch, Bromsgrove, Studley, Henley‑in‑Arden, Evesham, Alcester, Bidford‑on‑Avon, Leamington Spa, Warwick & Stratford‑upon‑Avon.
We’re an equal opportunities employer, placing talent across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering and more.

🌟 Your next opportunity could be just a call or click away.

• Location: Redditch, Worcestershire
• Salary: £35,000-40,000 per annum (DOE)
• Hours: Mon–Thu 08:30–17:30, Fri 08:30–15:00

The Opportunity

Are you a highly organised, logical professional who excels at managing the fine details of a busy office? Arden Personnel is working exclusively with a leading, ISO 9001-accredited manufacturing Office Manager in Redditch that has been a pillar of the local industry for nearly 50 years.  

This role requires a strong-minded individual who can provide high-level support to the Managing Director and oversee the essential pillars of the business. As the company continues to scale and expand into its new centralised facility, we need a dedicated professional to ensure every system is perfected.  

Who We Are Looking For

This role requires someone who is:

• Highly Logical & Analytical: You make decisions based on facts and data rather than emotion.
• Conscientious & Reliable: You take your duties seriously, maintain high standards, and take pride in "doing things right".
• Goal-Oriented & Ambitious: You have a natural sense of urgency and a competitive drive to achieve results.
• Detail-Minded: You possess the concentration required for precise, detailed tasks and have a deep respect for policy and direction.
• Independent: You enjoy having the responsibility and authority to manage your own domain without being micro-managed. 

Key Responsibilities

• Duties PA to the Managing Director: Providing high-level administrative support, managing diaries, and acting as a confidential sounding board.
• HR Management: Overseeing internal HR processes, maintaining accurate records, and ensuring strict adherence to company policies.
• Marketing Coordination: Helping manage the company’s brand presence and supporting outbound sales, support or technical inquiries.
• Operational Support: Handling complex instructions and coordinating office systems to prevent errors.
• Culture Champion: Driving the company’s unique "Be Fun" and "Be Generous" initiatives.

 Requirements: Skills & Experience

• Proven Experience: A solid background in Office Management or Senior Administration, ideally within a manufacturing or distribution environment.
• Analytical Prowess: A history of handling projects that require in-depth analysis and attention to complex detail.
• Organisational Skills: The ability to prioritise and organise workload, and be proactive when required.
• Resilience: The capability to work effectively in a constantly changing environment under pressure.

Why Join This Team?

Our client truly lives by their values, investing heavily in their people:  

• Professional Growth: Access to "Be World Class" training to support your development.
• Health: 24/7 Virtual GP access, long-term sickness cover, and x4 Life Assurance.
• Unique Perks: "Be Generous" volunteer days, company-sponsored "Be Fun" activities, and a Month of Gusto food subscription post-probation.

📣 Ready to Apply? We’re reviewing CVs for this Office Manager role now—early applications are highly encouraged.

📧 l.fletcher@ardenpersonnel.co.uk 📞 01789 532220 (Alcester) | 01527 911700 (Redditch) 📱 Follow Arden Personnel on Facebook, Instagram & LinkedIn for live vacancies.

🌍 About Arden Personnel We recruit across Redditch, Bromsgrove, Studley, Henley‑in‑Arden, Evesham, Alcester, Bidford‑on‑Avon, Leamington Spa, Warwick & Stratford‑upon‑Avon. We’re an equal opportunities employer, placing talent across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering and more. 🌟 Your next opportunity could be just a call or click away.

• Role: Junior Buyer
• Location: Redditch, Worcestershire
• Salary: £28,000 – £35,000 per annum (DOE)
• Working Hours: Mon–Thu 08:30–17:30, Fri 08:30–15:00

The Opportunity: 

Are you a high-energy professional ready to transition into a fast-paced procurement career? Arden Personnel is working exclusively with a leading manufacturing specialist in Redditch.  

A pillar of the UK manufacturing and logistics sector for nearly 50 years, this organisation provides bespoke solutions and is seeking a Junior Buyer with a "Pioneer" spirit—ambitious and results-driven—to join their team.

Candidate Profile: Who are we looking for?

This role is ideal for an individual who thrives on autonomy and avoids repetitive routine. The successful candidate will demonstrate:  

• Ambition: A competitive edge and a desire to progress into senior procurement roles.
• Analytical Thinking: A logical approach to problem-solving, weighing pros and cons to achieve the best outcomes.
• Sense of Urgency: The ability to handle the "buzz" of a fast-moving manufacturing environment where speed and accuracy are vital.
• Independence: The initiative to work autonomously while collaborating with internal departments to manage supply needs. 

Key Responsibilities & Duties

Strategic Procurement & Sourcing

• Supply Chain Coordination: Assist in sourcing and purchasing critical materials for on-site manufacturing, ensuring all procurement strategies contribute to process improvements as the business scales.
• Strategic Sourcing: Proactively seek alternative suppliers and products to ensure business continuity and mitigate risks.
• Supplier Relationship Management: Build long-term fulfilment partnerships and negotiate the most favourable terms and cost-effective pricing for the business.

Operational Execution & Inventory Control

• Purchase Administration: Efficiently manage the end-to-end purchasing process, from raising purchase orders to chasing suppliers for timely deliveries.
• Inventory Management: Monitor and maintain correct stock levels to prevent supply chain disruptions and optimise warehouse holding.
• Quality & Commercial Focus: Liaise closely with the sales team and maintain a customer-focused approach to ensure the best products are procured under the best possible terms.

Requirements: Skills & Experience

• Experience: Ideally, a background in manufacturing or distribution with some existing experience in a Purchasing or Buying role.
• Skills: Exceptional communication and the ability to perform under pressure to meet tight deadlines.
• Mindset: A proactive, "can-do" attitude aligned with a vision of delivering elite service.

Employee Benefits & Company Culture

This business is committed to investing in its people and the local community through several unique initiatives:

• Professional Development: Access to "Be World Class" training and 24/7 Virtual GP support.
• Health & Security: Comprehensive long-term sickness cover and life assurance (x4 salary).  
• Company Culture: "Be Fun" team activities (cinema trips, pizza days) and a "Be Generous" day for annual volunteering.
• Additional Perks: 30 days annual leave (including bank holidays), 5% pension contribution, and a Month of Gusto food subscription post-probation.

📣 Ready to Apply? We’re reviewing CVs for this Junior Buyer role now—early applications are highly encouraged.

📧 l.fletcher@ardenpersonnel.co.uk 📞 01789 532220 (Alcester) | 01527 911700 (Redditch) 📱 Follow Arden Personnel on Facebook, Instagram & LinkedIn for live vacancies.

🌍 About Arden Personnel We recruit across Redditch, Bromsgrove, Studley, Henley‑in‑Arden, Evesham, Alcester, Bidford‑on‑Avon, Leamington Spa, Warwick & Stratford‑upon‑Avon. We’re an equal opportunities employer, placing talent across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering and more. 🌟 Your next opportunity could be just a call or click away.

Arden Personnel is recruiting for a Customer Service Administrator to join a specialised Technical Operations team in Redditch. This is a permanent, part-time logistics administration role designed for a candidate who thrives in a fast-paced environment and takes pride in delivering exemplary service.

Role Overview

• Job Title: Customer Service Administrator.
• Location: Redditch.
• Work Setting: 100% office-based; no hybrid working option available.
• Salary: £18,000 pa actual
• Employment Status: Permanent, Part-Time.
• Working Hours: 25 hours per week.
• Shift Pattern: Wednesday – Friday, 07:00 – 15:30.
• Break: Includes a 30-minute unpaid lunch break.
• Reporting to: Customer Service Manager.

Job Purpose & Scope

The Technical Operations Customer Service Administrator assumes responsibility for high-level service delivery. The post holder must maintain full control over the tracking and movement of goods from A to B, ensuring customers are kept informed at all times. This role requires a highly organised, data-driven professional who remains focused under pressure.

Key Responsibilities

• Order Management: Load orders onto the system and ensure all tasks are completed to a high standard.
• Logistics Tracking: Take control of tracking the movement of goods and provide clear progress updates to customers.
• Documentation & PODs: Close out job files by obtaining PODs (Proof of Delivery) and other required information (Purchase Orders, etc.) before scanning documents onto the system.
• Data Integrity: Maintain various spreadsheets and ensure system data integrity at all times.
• Stakeholder Liaison: Communicate effectively with carriers, subcontractors, and the warehouse to plan work effectively for outgoing loads and returns.
• Financial Administration: Deal with invoice queries and ensure jobs are checked on the system before invoicing.
• Internal Collaboration: Liaise with Operations, Accounts, and Warehouse teams, effectively escalating issues relating to customer or system requirements.
• Complaint Handling: Manage customer complaints and potential claims while keeping logs up to date.

Candidate Requirements & Qualifications

• Education: Minimum of 5 GCSEs (or equivalent) with a good level of numeracy and literacy.
• Technical Skills: Must be computer literate, including proficiency in MS Office (Excel, Word), email, and databases.
• Experience: Proven experience in a customer-focused administrative role. Knowledge of the Transport and Freight Forwarding industry is a distinct advantage.

Key Attributes:

• Highly organised with strong time-management and multitasking abilities.
• Data-driven mindset with excellent attention to detail.
• Ability to resolve issues through active listening.
• A second European language is considered an advantage.

Benefits & Working Conditions

• Holiday Allowance: 25 days holiday (pro-rata) plus bank holidays.
• Flexibility: Option to purchase up to an additional 5 days of holiday.
• Health & Safety: Responsibility to observe and uphold high Company Health & Safety standards for colleagues and contractors.

📣 Ready to Apply? We’re reviewing CVs for this role now—early applications are highly encouraged.

📧 l.fletcher@ardenpersonnel.co.uk 📞 01789 532220 (Alcester) | 01527 911700 (Redditch) 📱 Follow Arden Personnel on Facebook, Instagram & LinkedIn for live vacancies.

🌍 About Arden Personnel We recruit across Redditch, Bromsgrove, Studley, Henley‑in‑Arden, Evesham, Alcester, Bidford‑on‑Avon, Leamington Spa, Warwick & Stratford‑upon‑Avon. We’re an equal opportunities employer, placing talent across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering and more. 🌟 Your next opportunity could be just a call or click away.

The Role

We are currently recruiting on behalf of a leading logistics provider based in Redditch to join their Time Critical department. This is a fast-paced, dynamic environment where no two days are the same. We are looking for two driven individuals to act as the pivot point between customers, suppliers, and internal teams, ensuring urgent freight moves seamlessly across the UK and Europe.  Operating on a 07:00 – 19:00 schedule, you will act as a hybrid between Customer Service and Transport Planning. You will be responsible for managing urgent enquiries, quoting complex shipments, and ensuring the smooth movement of goods.

This is a hybrid position blending Customer Service, Transport Planning, and Commercial Quoting. You will be responsible for the end-to-end management of time-critical shipments, from the initial enquiry through to final delivery and invoicing.

Key Responsibilities:

• Commercial Quoting & Solutions: You will manage customer enquiries via phone and email, providing rapid quotations for UK and EU transport. You will need to offer multiple solutions—including Airfreight, Road transport, and Hand Carry—to meet client deadlines while reviewing routes to maximize profitability.
• Operational Management: You will be responsible for booking and tracking shipments, sourcing suppliers, and communicating effectively with them to ensure transport is planned cost-effectively.
• Critical Problem Solving: The role involves dealing with high-pressure situations, such as line stoppages, requiring immediate action and solution-finding.
• Customer Communication: acting as the primary point of contact, you will keep customers updated on the progress of their jobs and escalate any issues relating to requirements effectively
• Administration & Compliance: Closing out job files by obtaining Proof of Deliveries (PODs), Purchase Orders, and SPTR references. You will ensure all jobs are completed on the system and checked prior to invoicing, maintaining data integrity at all times
• Warehouse Liaison: You will ensure clear communication with the warehouse team regarding returns and outgoing loads to allow for effective planning

The Ideal Candidate:

• Experience: You must have a sound knowledge of the Transport and Freight Forwarding industry, with European planning experience being essential.
• Skills: Strong computer literacy (MS Office, spreadsheets) is required, along with a good level of numeracy and literacy
• Attributes: You should be highly organized, able to prioritize conflicting requirements, and remain focused under pressure. A second language would be an advantage, though it is not essential

Shift Pattern:

• 4 days on, 4 days off.
• 07:00am – 19:00pm.

Benefits:

• Competitive Base Salary + 10% Shift Allowance.
• 25 Days Holiday + Bank Holidays (Option to purchase 5 extra days).
• Free on-site parking.

Application Process: Please note that as part of the screening process, successful applicants will be invited to complete a short video interview to discuss their experience and suitability for the role.