Software Technical Support - Bidford on Avon

Ref: 55 Date Posted: Monday 22 Feb 2021
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Trainee Technical Support Engineer

Location Bidford-on-Avon Salary of £18,000 - £20,000 DOE Full time Permanent

This is an excellent opportunity for someone that is wanting to gain a career in Software support. If you have self-taught or have a good understanding of software such has Python, C+ SQL then this role would be ideal. If you also have an interest in cars and motorsport even better.  The company will train and develop you over a sox months period 

As a trainee technical support Engineer you will be joining a small team, who design develop and test software to enhance the functionality of the automotive sector . The role will allow you to learn how to diagnose and fix software faults. This is an excellent opportunity to gain experience of commercial applications development within the automotive business,

The day to day duties of a Trainee Technical Support Engineer role would include;

  • Dealing with telephone calls and emails with excellent customer services
  • Custom file writing
  • Dealer support and training
  • Training material development
  • Database maintenance
  • File key reporting and management
  • Dyno testing and product research
  • Support Workshop activities and dyno testing.
  • Software development

The Successful Applicant

To be considered for our Trainee Technical Support Engineer role you will need to have;

  • Strong communication skills, telephone, written and presentation
  • Custom File ECU writing experience across several marques is important but not essential (additional training will be provided)
  • Experience of using MS office packages
  • Telephone handlings skills/experience
  • Sales and customer care skills/experience
  • Training knowledge and experience
  • Strong interpersonal skills
  • Great time management and ability to prioritise workload.
  • An interest in cars would be a great advantage
  • Have a strong background in Python or another coding language

What’s on Offer for our Trainee Technical Support Engineer role?

  • An excellent training program that usually takes 3-6 months
  • An opportunity to increase salary after training is completed
  • A starting salary of £18,000 to £20,000.