Site Office Manager - Stratford upon Avon

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Ref: 684 Date Posted: Friday 12 Jul 2024

Site Office Manager • Stratford Upon Avon  • Permanent • Full Time or Part Time • £28-35,000 per annum

We are exclusively seeking to recruit a full-time permanent Site Office Coordinator to join their brand-new depot in Stratford-upon-Avon.

We are working with one of the UK’s largest suppliers in its field and have products for both sale and hire throughout the UK.  This role would suit a candidate who is already working with products and is looking for progression to that role.  You will be working in a depot working with customers organising both the sale and hire of the products.

What would my day-to-day duties look like as a Site Office Manager

  • Answering all incoming calls in a professional telephone manner and noting all enquiries
  • Selecting stock from relevant depots and booking hauliers  
  • Utilising Sage/Word/Excel to produce delivery notes and informing relevant depot of dispatches to be arranged
  • Confirming sale or hire to the customer and providing booking-in details
  • Completing the transport screen and produce pro-formas/invoices    
  • Processing credit card payments and produce delivery notes
  • Sending hire confirmation and terms and conditions to the client
  • Adjusting the stock figure on Sage
  • Updating the hire spreadsheet with the stock and other key information and ensuring this is kept up to date.
  • Invoicing the client when appropriate (e.g. following the end of the hire period)
  • Arranging transport for collections when stock is off-hired and confirming arrival of stock with relevant depot
  • Requesting update on condition of stock following sorting and cleaning
  • Liaising with the client regarding damages and cleaning charges sending out off-hire reports with images and costings
  • Addressing any issues regarding orders
  • Booking newly arrived stock on to Sage and adjusting stock out
  • Altering stock prices after hire contracts have been completed
  • Producing and issuing invoices, hire invoices and managing credit control on Sage
  • Management of other Office Staff in the depot
  • Producing health and safety and other company policies, as and when required
  • Implementing and managing FSC Certification
  • Producing letters, spreadsheets and reports, as necessary
  • Review Credit Safe Monitoring and report relevant changes
  • Sending and following up sales quotations in a timely manner
  • Keeping Mailchimp database up-to-date with new contacts and adding new contacts to LinkedIn
  • Researching into new opportunities and Special Projects as they arise
  • Creating sales flyers utilising Canva.

What does the Site Office Manager need to have?

  • Extensive experience in a product-oriented environment and prior work with products is essential.
  • Demonstrated ability to be hands-on with product management and logistics.
  • Proficiency in dealing with the physical aspects of product handling and transportation
  • Capability to juggle various responsibilities without compromising on quality or efficiency.
  • Experience interacting with customers and external haulage companies.
  • Strong assertiveness in handling situations and making decisions.
  • Proactive in anticipating problems and implementing solutions quickly.
  • Competence in reactive problem-solving due to the unpredictable nature of the role.
  • Ability to take ownership and manage situations when things go wrong, especially with transportation issues.
  • Experience with managing last-minute orders and quick organisation, as well as flexibility and efficiency in handling unexpected and urgent tasks.
  • Familiarity with the transportation and logistics of products, particularly in environments where orders are sporadic and unplanned.
  • Understanding of the specific challenges associated with hiring, purchasing, and off-hiring products.
  • Ability to independently manage and resolve issues as they arise
  • Excellent PC skills, competent in Microsoft Word, Excel, Outlook Sage Line 50, CRM systems

Why would you want to work for this company, in this Site Office Manager role?

  • You will earn a salary between £28-35,000 per annum
  • You will be working Monday to Friday 08.30-16.30 with a 30-minute break. There will be no weekend working.
  • They may also consider a 4 day working week
  • There is a pension scheme with contributions of 5% being matched by the company
  • You will have 25 days holiday plus your bank holidays, and you can also buy an additional 5 days on top of that.
  • Competitive Salary & annual Bonus (performance/profit-related)


Arden Personnel is a local independent recruitment agency with two offices.  The first office is in Alcester, Warwickshire and the second office is in Redditch, Worcestershire.  We recruit for companies based in Alcester, Evesham, Bidford-on-Avon, Stratford-upon-Avon, Henley-in-Arden, Leamington Spa, Warwick, Pershore, Redditch, Bromsgrove, and Studley.

We want your experience with using a recruitment agency to be a good one and will always endeavour to get back to all applicants within 48 hours. You can also contact us at our Alcester office on 01789 532220 or our Redditch office on 01527 911700.

Arden Personnel is an equal opportunities employer that welcomes applications from all age groups. We recruit in the following sectors.

Administration, PA/Executive Assistants, Secretarial, Reception, Marketing, IT, HR, Finance, Customer Services, Purchasing, Supply Chain and some Industrial.

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