Service Desk Co-ordinator
Redditch area
£27,930 per annum
Monday to Friday | Full-time | Office-based
An established engineering service business is looking for an organised, people-focused Service Desk Co-ordinator to join its service team in the Redditch area.
You’ll be the link between clients, engineers and the internal teams, managing equipment repair jobs from the first call to a successful finish. You’ll log requests, prepare the paperwork, arrange site access and keep everyone updated. Experience in service desk, co-ordination or busy admin work is what matters most. A background in engineering, facilities or field service would be a bonus.
The Role
- Handling inbound and outbound calls about equipment repairs and client enquiries
- Logging service requests and preparing and sending RAMS
- Arranging site access permits and letting clients know when engineers will attend and how jobs are progressing
- Taking ownership of repair jobs by tracking progress, giving timely updates and seeing them through to completion
- Keeping internal systems and client portals accurate and up to date
- Building strong client relationships and managing expectations through clear, proactive communication
- Working closely with internal teams and supporting with general admin as needed
What We’re Looking For
- Previous experience in a similar service desk, co-ordination or administration role
- Excellent attention to detail and a methodical, organised way of working
- A confident telephone manner and good written communication skills
- The ability to build good working relationships with people at all levels, internally and externally
- Good IT skills, including Word, Excel and Outlook
- The ability to stay calm under pressure, juggle priorities and see jobs through to the end
- Experience of working with KPIs would be an advantage
The Package
- You will earn a salary of £27,930 per annum
- You will work Monday to Friday, 08:30 to 17:00, with a 30-minute break. There is no weekend working
- There is a pension scheme, with contributions of 5% matched by the company
- You will have a health cash plan
- Enhanced maternity and paternity pay is available
- You will get discounts at a range of online and high street retailers
- You will have 25 days’ holiday plus bank holidays, with the option to buy an extra 5 days
- There are employee reward programmes to celebrate achievements
- Long service awards start at 5 years
Location: Redditch area, office-based
Contract: Permanent, full-time
If you’re organised, enjoy being on the phone and like keeping things moving, we’d love to hear from you.
Send your CV to admin@ardenpersonnel.co.uk or call 01527 911700 for a confidential chat.
Arden Personnel is acting as an employment agency in relation to this permanent vacancy.