Service Desk Coordinator | Redditch | Permanent
Are you a practical, organized problem-solver ready to make an impact?
We are recruiting for a Service Desk Coordinator to join the team at a leading equipment service provider in Redditch. This is a permanent position designed for a straightforward, reliable professional who can hit the ground running and manage service operations with independence.
As the central point of contact for clients and internal engineers, you will take full accountability for repair jobs from initial log to final completion.
The Package
- Salary: £26,850 per annum
- Hours: Monday to Friday, 08:30 – 17:00 (No weekends)
- Holiday: 25 days + Bank Holidays (Option to buy 5 additional days)
- Benefits: 5% Matched Pension, Health Cash Plan, Enhanced Maternity/Paternity, and Retailer Discounts.
Key Responsibilities
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Coordinate Service Operations: Log requests, prepare Risk Assessments and Method Statements (RAMS), and arrange site access permits.
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Communication Management: Handle inbound/outbound calls regarding equipment repairs and client inquiries.
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Progress Tracking: Monitor job status in real-time to ensure successful completion and stakeholder satisfaction.
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Administrative Support: Maintain accurate records within internal systems and ERP databases.
What We’re Looking For
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Previous Experience: A background in a service desk, helpdesk, or busy administrative role.
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Detail-Oriented: A methodical approach with high accuracy—essential for managing RAMS and permits.
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Resilient: Disciplined and able to work under pressure to meet time-sensitive client requirements.
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Tech Savvy: Proficient in Microsoft Word and Excel.
📣 Ready to Apply?
We’re reviewing CVs for this Service Desk Coordinator — early applications are encouraged.
📧 l.fletcher@ardenpersonnel.co.uk
📞 01789 532220 (Alcester) | 01527 911700 (Redditch)
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🌍 About Arden Personnel
We recruit across Redditch, Bromsgrove, Studley, Henley‑in‑Arden, Evesham, Alcester, Bidford‑on‑Avon, Leamington Spa, Warwick & Stratford‑upon‑Avon.
We’re an equal opportunities employer, placing talent across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering and more.
🌟 Your next opportunity could be just a call or click away.