Service Coordinator - Birmingham

Ref: 384 Date Posted: Monday 09 May 2022
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Service Coordinator - £20890 salary

Permanent Full Time

Erdington

Monday - Friday 8am - 5pm

 

My client is a reputable and growing facilities management contractor who specialise in providing all round building maintenance to clients nationwide. Due to continued growth they are currently looking to recruit a customer service advisor.

Day to day duties:

•    Responsibility for the service delivery of engineer activities on client sites, in accordance with current policies and procedures
•    Customer liaison – ensuring the works requested align with data and ensuring the client is kept up-to date with progress / delays in attendance etc.
•    Plan, optimise and control the day-to-day activities of a defined group of engineers
•    Ensure that all calls logged are responded to effectively to achieve SLA
•    Responsibility for engineering utilisation to drive productivity
•    Identify and capture operational issues, and contribute to finding resolutions for these
•    Ensure that all data and records are accurate and kept up to date both in the systems but also client portals, with appropriate notes and call statuses updated
•    Ensure that all engineering times are populated along with complete and accurate paperwork before progressing call, following up promptly on any missing or inaccurate paperwork, or call times
•    Ensure the engineer timesheeting process is undertaken real time, resolving issues as required in a timely manner
•    Follow the defined escalation procedures, escalating where required on issues and procedures not being adhered to
•    To work in close cooperation with other team members to maintain and improve the productivity and quality of service
•    Contribute to improvement projects as required
•    Any other duties as required by the senior team

The Person:

  • Well-organised and able to follow defined processes
  • Customer focussed with a strong sense of quality and a desire for delivering Service Excellence
  • Attention to detail
  • Practical knowledge of Microsoft packages - Word, Excel, Outlook etc.
  • Able to work independently as well as within a team
  • Good communication skills
  • Ability to prioritise and effectively manage workload

 

Package:

  • Base salary of £20890
  • Working Monday - Friday 8am - 5pm
  • 20 days annual leave plus bank holidays rising
  • Pension
  • Genuine career progression