Sales & Service Coordinator - Redditch - £24,000 (£37,500 FTE) - Part time Monday to Friday (20 hours in the office, 4 hours remote). Flexibility is a must!
Arden Personnel is recruiting for a Machine Sales & Service Coordinator to support the continued growth of a specialist machinery division based in Redditch. This role sits at the centre of sales, service, and logistics — making sure customers in the UK and overseas get their machines, parts, and engineer visits on time, with the right documentation.
It’s a busy, varied role that would suit someone from a sales support, service coordination, exports/logistics or strong customer service background who’s used to juggling moving parts.
What are the day to day duties for this Sales & Service Coordinator role?
- Act as the day-to-day contact for UK, EU and US machine customers
- Log and respond to sales and service enquiries
- Coordinate engineer visits for installations, servicing, and repairs
- Book travel and accommodation for engineers/sales when required
- Prepare and process import/export/shipping documentation for machines and parts
- Liaise with freight providers to agree shipping dates and keep customers updated
- Raise purchase orders linked to machine sales and ensure payments are received where required
- Keep CRM/records up to date so the wider team has accurate information
- Support the Head of Machine Sales & Marketing with admin and customer liaison
What Skills and Experience do I need for this Sales & Service Coordinator role?
- Experience in B2B customer service, sales admin, service coordination or logistics
- Confident dealing with international customers and time zones
- Strong administrator — accurate, organised and able to prioritise
- Good communication skills (written and spoken)
- Comfortable working in a role where you’re coordinating between sales, service, and operations
- Experience with export paperwork, shipping documents or machinery/technical products would be an advantage
What's on Offer for this Sales & Service Coordinator role?
- A salary package of £28,000 – £32,000 per annum
- Hours of work: Monday to Friday 4 hours per day in the office and 4 hours remote
- 30 days’ annual leave (including bank holidays), increasing with service
- NEST pension contribution at 5%
- DIS (life cover) at 4x salary
- Long-term sickness cover (50% of salary for up to 2 years)
- Smart Health Support – 24/7, 365-day Virtual GP
- Be World Class training to support your professional development
- Be Generous Day – paid day to volunteer
- Be Fun – company-sponsored social activities
- 1 month Gusto food subscription after successful probation
Interested?
Send your CV to Arden Personnel or apply today, and we’ll talk you through the role, travel and set-up.
(If you like solving problems, meeting customers, and occasionally collecting air miles – this one’s for you.)
Interested?
We’re reviewing CVs now! Apply today or contact Arden Personnel for more information.
📩 Send your CV to l.fletcher@ardenpersonnel.co.uk
📞 Call us on 01789 532220 Alcester or Redditch 01527 911700
Arden Personnel – Connecting Talent with Opportunity
Arden Personnel is a local independent recruitment agency with offices in Alcester, Warwickshire and Redditch, Worcestershire.
We recruit for companies based in Alcester, Evesham, Bidford-on-Avon, Stratford-upon-Avon, Henley-in-Arden, Leamington Spa, Redditch, Bromsgrove, and Studley.
We want your experience with using a recruitment agency to be good and will always endeavour to get back to all applicants.
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Arden Personnel is an equal opportunities employer that welcomes applications from all age groups.
We recruit in the following sectors: Administration, PA/Executive Assistants, Secretarial, Reception, Marketing, IT, HR, Finance, Customer Services, Purchasing, Supply Chain, Engineering and many others.