Sales & Purchasing Support Specialist
Stratford-upon-Avon area
£28,000 - £30,000 per annum
Monday to Friday | Full-time | Office-based
A growing, well-established business in Stratford upon Avon is looking for a proactive, highly organised and commercially minded Sales & Purchasing Support Specialist to join its team.
This varied, fast-paced role sits at the centre of the business. No two days are the same. In one day you could be speaking with customers, processing orders, raising purchase orders, chasing suppliers, updating the CRM and co-ordinating dispatches. If you enjoy variety, can juggle several priorities at once and take pride in keeping things running smoothly, this could be the role for you.
The Role
Sales support
- Acting as the first point of contact for customer enquiries by phone and email, including stock enquiries
- Passing new enquiries to the right member of the sales team and making sure they’re followed up
- Keeping customer records accurate and up to date in Salesforce CRM
- Supporting customers on the online B2B platform, including account set-up, validation and onboarding
- Preparing quotations and pro forma invoices, and raising sales orders accurately
- Liaising with Operations on pricing, availability and delivery schedules
- Processing orders through to dispatch with the warehouse team, then producing invoices and sending tracking details
- Tracking customer payments with Accounts and providing after-sales support
Purchasing support
- Raising purchase orders and tracking them through to customer fulfilment
- Liaising with suppliers on availability, lead times and order updates
- Ordering samples and co-ordinating deliveries
- Building positive, professional supplier relationships
Online store and business support
- Responding to online customer enquiries, processing web orders and resolving issues
- Ordering office and warehouse supplies and liaising with office service providers
- Helping with team events such as birthdays and work anniversaries, plus general admin
What We’re Looking For
- Experience in sales support, sales administration, purchasing or a similar customer-facing admin role
- Excellent organisation, time management and attention to detail
- Confident communication skills, written and spoken, with customers, suppliers and colleagues
- Strong IT skills, including Microsoft Office, and confidence working with CRM systems and data
- Good numerical skills and a calm, solution-focused approach under pressure
- Commercial awareness and an interest in sales and helping the business grow
- Openness to using AI tools and new technology
- Salesforce experience would be an advantage
The Package
- You will earn a salary of £28,000 - £30,000 per annum
- You will work Monday to Friday, 09:00 to 17:00, with flexible start and finish times
- This is a permanent, full-time, office-based role
If you’re super-organised, love variety and enjoy building great relationships, we’d love to hear from you.
Send your CV to admin@ardenpersonnel.co.uk or call 01789 532220 for a confidential chat.
Arden Personnel is acting as an employment agency in relation to this permanent vacancy.