Resource Desk Co-Ordinator - Redditch

 We're currently recruiting a Scheduling administrator for our client based in Redditch. The successful candidate will have previous experience working with engineers, scheduling works and administration. 

 The Resource Desk Co-Ordinator  Day to day duties are as follows: 

• Review works requests that come into and allocate works using the bespoke in-house system. 
• Schedule engineer visits for breakdowns and planned maintenance visits. 
• Ability to “think outside the box” and to be proactive when scheduling or re-scheduling engineers, when necessary. 
• Ensuring engineer workloads and routes are both cost and time effective for them and the business. 
• Working closely with the Service Desk Team to ensure client expectations are managed and engineer access to equipment. 
• Ensuring jobs are updated in a timely manner. 
• Developing a good relationship and understanding with your engineers. 
• Liaising with internal teams to achieve client satisfaction. 
• General Office based Administration. 
• Any other duties as and when the business requires. 

 The Successful Resource Desk Co-Ordinator must have the following skills/experience:  

• Previous scheduling experience 
• Administration skills  
• Proficient in using MS Office·
• Ability to establish and maintain good client relationships, both internally and externally at all levels ·  Excellent attention to detail.  
• Results orientated  
• Reliable and disciplined individual with the ability to work under pressure.