Redditch area
£27,930 per annum
Monday to Friday | Full-time | Office-based
An established engineering service business is looking for an organised, quick-thinking Resource Co-ordinator to join its scheduling team in the Redditch area.
You’ll plan and schedule engineer visits across your region, for both breakdowns and planned maintenance. Your aim is to get the right engineer to the right job at the right time, and to keep their routes efficient. You’ll work closely with the service desk and the engineers themselves to keep jobs moving and clients happy. Experience in scheduling, planning, co-ordination or busy admin work is what matters most. A background in field service or facilities would be a bonus.
The Role- Resource Coordinator
- Reviewing incoming work requests for your region and allocating jobs to engineers and partner contractors
- Scheduling engineer visits for breakdowns and planned maintenance
- Planning engineer workloads and routes so they work for both the engineer and the business in terms of time and cost
- Thinking on your feet to re-plan and re-schedule when priorities change
- Working closely with the service desk team to manage client expectations and arrange engineer access to sites
- Keeping jobs updated on the in-house system in good time
- Working to set KPIs
- Building strong working relationships with your engineers and internal teams
- Supporting with general office admin as needed
What We’re Looking For- Resource Coordinator
- Previous experience in a similar scheduling, planning, resourcing or co-ordination role
- Excellent attention to detail and a methodical, organised way of working
- Good IT skills, including Word, Excel and Outlook
- Confident communication skills and the ability to build relationships at all levels
- The ability to stay calm under pressure, react quickly and juggle several priorities
- A proactive, problem-solving approach
- Good knowledge of UK geography would be an advantage
- Experience of working with KPIs would be an advantage
The Package-Resource Coordinator
- You will earn a salary of £27,930 per annum
- You will work Monday to Friday, 08:30 to 17:00, with a 30-minute break. There is no weekend working
- There is a pension scheme, with contributions of 5% matched by the company
- You will have a health cash plan
- Enhanced maternity and paternity pay is available
- You will get discounts at a range of online and high street retailers
- You will have 25 days’ holiday plus bank holidays, with the option to buy an extra 5 days
- There are employee reward programmes to celebrate achievements
- Long service awards start at 5 years
Location: Redditch area, office-based
Contract: Permanent, full-time
If you’re a natural planner who enjoys solving problems and keeping things running smoothly, we’d love to hear from you.
Send your CV to admin@ardenpersonnel.co.uk or call 01527 911700 for a confidential chat.
Arden Personnel is acting as an employment agency in relation to this permanent vacancy.