Quality Administrator - Redditch

Ref: 647 Date Posted: Monday 08 Apr 2024

Quality Administrator • Redditch • Full Time • £24-26,000 per annum

Founded with a commitment to quality and elegance, the company is a renowned leader in the personal care and home fragrance industry. With a rich history spanning several decades, they have established themselves as a trusted brand known for luxurious products and exceptional customer service.
You will be Working closely with the Quality and Warehouse Departments the Quality Administrator will support with administration and projects, working within the business-critical path timeline to ensure QA related tasks are carried out at the appropriate time.

The role will also involve collaboration with key stakeholders, both internally and externally.

These will include but not be limited to; consumers and suppliers; New Product Development; Sales; and Customer Service.

The Quality Administrator Day to day duties are as follows: 

  • QC check all in-bound stock, creating inspection reports in our system Netsuite, reporting any issues and seeing them through to conclusion.
  • Communicating with Far East and UK suppliers on QA issues, raising ‘cases’ on Netsuite and escalating as appropriate.
  • Record, answer and monitor customer/consumer complaints. Producing monthly reports for review with the Technical & Compliance Manager.
  • Lead the hard-goods testing process ensuring full compliance with requirements. This will include the preparation of test request forms, working with the factories to arrange samples and monitoring of results.
  • Support the Technical & Compliance Manager in all artworks checking / approval.
  • Manage inbound queries from the Warehouse team and see them through to completion.
  • Assist in checking gifting product development is correct and within specification.
  • Work with UK suppliers to ensure that their quality assurance standards are appropriate and effective, auditing their facilities as needed.

The Successful Quality Administrator must have the following skills/experience:  

  • We’re looking for someone with a knowledge of QA/QC processes
  •  A good eye for detail and a willingness to get involved wherever needed within the department.
  • Basic understanding of Excel and Word packages.
  • Practical knowledge/use of an ERP system is required, although full training will be given on Netsuite.
  • Experience of a using a Warehouse Management System (WMS) is ideal but not essential as full training will be given.

What’s on offer for the successful Quality Administrator?

  • Full time permanent role 
  • Salary £24-26,000 per annum
  • Hours Mon-Friday 08.00-16.30 with a 30-minute break 
  • Discounts for online and high street retailers. 
  • 33 days holiday with an additional day off for your birthday
  • Free Parking
  • Progression


Arden Personnel is a local independent recruitment agency based in Alcester, Warwickshire. We recruit for companies based in Alcester, Evesham, Bidford-on-Avon, Stratford-upon-Avon, Henley-in-Arden, Leamington Spa, Redditch, Bromsgrove, and Studley. 

We want your experience with using a recruitment agency to be a good one and will always endeavor to get back to all applicants. You can also contact us on 01789 532220. 

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Arden Personnel is an equal opportunities employer that welcomes applications from all age groups. We recruit in the following sectors. 

Administration, PA/Executive Assistants, Secretarial, Reception, Marketing, IT, HR, Finance, Customer Services, Purchasing and Supply Chain