Salary: £28,000 - £30,000 per annum (Depending on experience)
Hours: Full-Time, Permanent
Arden Personnel is proud to partner with a phenomenal, globally respected manufacturer boasting over a century of engineering excellence. Known for designing and producing industry-leading agricultural, landscaping, and vegetation management machinery, this business is a true titan in its sector.
If you are a proactive Parts Advisor who thrives on technical problem-solving and delivering top-tier customer service, this is your chance to join a forward-thinking employer that genuinely invests in its people and technology.
The Role
As a Parts Advisor, you will be the vital link connecting customers, global dealerships, service engineers, and internal teams. This is a fast-paced, engaging role where you will ensure the right parts get to the right place at the right time, keeping vital machinery moving across the UK and international markets.
Key Responsibilities:
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Customer Support: Confidently handle parts enquiries via telephone and email from customers, dealers, and engineers.
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Parts Identification: Utilize electronic parts catalogues and technical data to accurately identify and source components.
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Order Processing: Efficiently raise quotations and process parts orders through the internal ERP system.
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Cross-Department Collaboration: Liaise with service, warranty, and logistics teams to streamline delivery and meet customer expectations.
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Inventory Control: Manage back-orders, update lead times, and assist with stock control and inventory management.
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Relationship Building: Nurture excellent long-term relationships with a diverse dealer network.
About You
To succeed in this role, you should have a passion for technical products and a customer-first mindset.
Requirements:
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Proven Track Record: Previous experience as a Parts Advisor, Parts Sales Advisor, Parts Interpreter, or similar role.
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Industry Insight: Experience within agricultural machinery, plant equipment, commercial vehicles, groundcare, construction, or industrial equipment is highly advantageous.
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Technical Aptitude: The ability to confidently interpret technical information and parts diagrams.
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Tech-Savvy: Strong IT skills and experience working with parts management or ERP systems.
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Key Traits: Highly organized, proactive, a great communicator, and a true team player.
What’s in it for You?
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Financial Reward: A highly competitive salary package of £28k - £30k.
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Security & Growth: Join a stable, continuously growing business with an outstanding international reputation.
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Development: Ongoing product and technical training to keep your skills sharp.
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Career Path: Real, long-term career progression opportunities within a market-leading business.
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Benefits: Company pension scheme and a supportive working environment.
📣 Ready to Apply? We’re reviewing CVs for this Office Manager role now—early applications are highly encouraged.
📧 l.fletcher@ardenpersonnel.co.uk 📞 01789 532220 (Alcester) | 01527 911700 (Redditch) 📱 Follow Arden Personnel on Facebook, Instagram & LinkedIn for live vacancies.
🌍 About Arden Personnel We recruit across Redditch, Bromsgrove, Studley, Henley‑in‑Arden, Evesham, Alcester, Bidford‑on‑Avon, Leamington Spa, Warwick & Stratford‑upon‑Avon. We’re an equal opportunities employer, placing talent across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering and more. 🌟 Your next opportunity could be just a call or click away.