Order Progress Coordinator - Redditch

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Ref: 651 Date Posted: Monday 10 Jun 2024

Order Progress Co-ordinator

Redditch • Permanent• Full Time • Salary £25,100 per annum 

If you are currently working in a role where you are dealing with progressing orders and ensuring the customer is happy, do you enjoy the role? Maybe the company isn't right for you and you are seeking a similar role but with a company who will appreciate you and give you back what you put in. Our client could be the right company for you to join.

Apart from the fabulous benefits they offer, including 25 days' holiday, discount on high street retailers and many other things, they are aiming to be the UK’s most trusted & innovative business in their field.  Why wouldn't you want to work for a company who have these goals for growth?

What would the day look like as an Order Progress Co-ordinator?

  • You will be looking after one off orders and small projects
  • Receiving e-mails and incoming calls from customers with new orders 
  • Processing the new orders via email
  • Updating the bespoke in-house system accordingly
  • Chasing customer orders through and obtaining deadlines
  • Chasing subcontractors for work dates, as requested
  • Keeping the customer updated and building relationships
  • Organising installation dates and progressing Warranty calls
  • Liaising with the greater team to assist and drive the works process.
  • Supporting the manager or team with role-based Queries/Issues.
  • Resolving escalated Jobs/issues as delegated from Management/Team Leader.
  • Preparing Reports for management as and when delegated from Management/Team Leader.
  • Handling & resolving escalated customer complaints.

What skills/experience does this Order Progress Coordinator need to have?

  • You will have previous experience in a similar role
  • Excellent IT skills and attention to detail
  • Ability to build relationships at all levels
  • Results orientated with impeccable standards around quality and service.
  • Ability to demonstrate a high degree of attention to detail, thoroughness, and a methodical approach to work
  • Strong analytical skills
  • Experience of managing and implementing KPI’s would be an advantage

Why would you want to work for this company, in this Order Progress Coordinator role?

  • You will earn a salary of £25,100 per annum
  • You will be working Monday to Friday 08.30-17.00 with a 30-minute break. There will be no weekend working.
  • There is a pension scheme with contributions of 5% being matched by the company
  • You will have a health cash plan
  • Enhanced Maternity and Paternity is available
  • You will get discounts for certain online and high street retailers.
  • You will have 25 days holiday plus your bank holidays, and you can also buy an additional 5 days on top of that.
  • Employee reward programs, to celebrate the achievements of employees
  • Long service awards starting at 5 years 

Arden Personnel is a local independent recruitment agency based in Alcester, Warwickshire. We recruit for companies based in Alcester, Evesham, Bidford-on-Avon, Stratford-upon-Avon, Henley-in-Arden, Leamington Spa, Redditch, Bromsgrove, and Studley.

We want your experience with using a recruitment agency to be a good one and will always endeavour to get back to all applicants. You can also contact us on 01789 532220.

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Arden Personnel is an equal opportunities employer that welcomes applications from all age groups. We recruit in the following sectors.

Administration, PA/Executive Assistants, Secretarial, Reception, Marketing, IT, HR, Finance, Customer Services, Purchasing and Supply Chain.