Nr Alcester | Salary: Up to £55,000 | Full Time, Permanent
Are you a strong, solutions-focused leader who can juggle multiple departments, drive operational performance, and still find time to keep customers smiling? If you’re an experienced Operations Manager looking to make a meaningful impact in a well-established business, we want to hear from you.
Arden Personnel is proud to be partnering with our client based near Alcester, to find a dynamic, driven, and detail-focused individual to join their senior leadership team.
With a reputation for exceptional quality and customer service, this organisation is looking for someone who can not only maintain their high standards but challenge them – someone who can bring ideas to the table, implement lasting change, and lead by example.
About the Role
Reporting directly to the Managing Director, this is a pivotal role overseeing both production and service operations. Your mission? To maximise efficiency, strengthen team performance, enhance customer satisfaction, and lead the business into its next phase of growth.
You’ll take ownership of strategic planning, departmental leadership, health & safety, ISO compliance, client relationship management, HR coordination, and everything in between. This is a varied and high-responsibility role that demands both big-picture thinking and a hands-on approach.
Key Responsibilities for this Operations Manager role?
- Developing and executing strategic operational plans aligned with business growth targets
- Leading and motivating teams across production and field service, setting clear objectives and KPIs
- Overseeing the company’s vehicle fleet requirements in collaboration with the MD
- Acting as the senior point of contact for key clients, managing relationships and resolving issues
- Reviewing internal systems and processes to enhance productivity and profitability
- Managing training and development initiatives to upskill staff and promote progression
- Taking full responsibility for the company’s ISO accreditations and audit processes
- Overseeing Health & Safety compliance and Fire Safety procedures across the site
- Supporting internal HR matters including recruitment, performance, and employee wellbeing
- Support and oversee companywide internal and external projects
- Collaborating with internal teams to develop and approve new products
- Ensuring customer-facing operations are carried out to the highest standard, on time and within budget
What You’ll Bring to this Operations Manager role?
- Proven experience in a senior operational role (ideally within a manufacturing, technical, or project-based environment)
- Strong understanding of ISO 9001, 14001, and 45001 standards
- Project management experience – able to deliver large-scale projects
- Familiarity with MRP systems and strong IT skills (Excel, Outlook, Word)
- Full, clean UK driving licence
- A proactive, solutions-oriented approach with a natural ability to lead and inspire teams
- Confident communicator – able to present to stakeholders, lead meetings, and build trusted client relationships
- A good working knowledge of mechanical or civil engineering would be a definite advantage
Why You Should Apply for this Operations Manager role?
- Join an established company with an exciting future
- Genuine autonomy to influence how operations are shaped and improved
- Friendly and knowledgeable senior team with a collaborative culture
- Real variety in your role – from client strategy to audits, no two days will look the same
- Competitive salary and long-term development prospects
Ready to Apply?
If you’re a motivated, commercially aware operations professional who’s ready to roll up your sleeves and make a big impact, we’d love to hear from you.
Apply today, or contact the Arden Personnel team for a confidential discussion.