Redditch | Up to £28,000 DOE | Monday to Friday, 08:30–17:00 (flexibility required during peak times)
Join a thriving, innovative company at the heart of its operations!
Our client is a well-established leader in their field—forward-thinking, fast-growing, and full of energy. They’re renowned for their exceptional service, smart processes, and friendly culture. As they continue to expand, they’re on the lookout for a proactive and super-organised Customer Service Coordinator to join their team and help steer operations smoothly from start to finish.
This is more than a coordination role—it’s your chance to take the reins and be the glue between clients, contractors, and internal teams. You’ll be at the heart of the action, ensuring workflows run like clockwork, especially during busy peak seasons where your calm, can-do approach will shine.
What you’ll be doing as an Customer Service Coordinator
- Acting as a key point of contact—handling calls and emails with professionalism and warmth.
- Taking and securing bookings efficiently while collecting essential client details.
- Managing the full customer journey—from initial contact through to successful delivery.
- Logging all communications and information accurately into the CRM system.
- Planning logistics and schedules, including transport and contractor assignments—especially during peak periods (September and October!).
- Coordinating orders and ensuring a seamless production-to-delivery process.
- Tackling customer service queries and resolving any hiccups with a smile
What we’re looking for this Customer Service Coordinator role
- Experience in customer service and admin is a must
- Brilliant organisational skills.
- Top-notch communication skills—both written and verbal.
- Calm under pressure, especially during peak season (expect longer days and occasional Saturdays, with time off in lieu after).
- Comfortable using CRM systems and data tools to keep things running smoothly.
- A positive, solutions-focused mindset—you love making things work better!
What’s on offer for this Customer Service Coordinator role?
- Salary up to £28,000 per annum (depending on experience).
- Monday–Friday, 8.30am–5pm (flexibility needed during peak periods).
- Holiday: 20 days + bank holidays, with extra additional time off in quieter months.
- Gorgeous, modern offices based in Redditch.
- Be part of a fun, supportive, and down-to-earth team.
- Opportunities to grow and progress—your effort won’t go unnoticed!
Interested?
We’re reviewing CVs now! Apply today or contact Arden Personnel for more information.
📩 Email: l.fletcher@ardenpersonnel.co.uk
📞 Call: 01789 532220 (Alcester) or 01527 911700 (Redditch)
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Arden Personnel – Connecting Talent with Opportunity
Arden Personnel is an equal opportunities employer and welcomes applications from all age groups. We specialise in recruiting for roles across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering, and more.