Wales & Midlands : £55,000 – £60,000 + Bonus + Car : Full Time | Permanent
Do you live and breathe retail presentation? Are you passionate about boosting OTC sales and elevating customer experience through flawless visual merchandising? Our client — a respected healthcare organisation — is seeking an experienced retail strategist to oversee the shop-floor operations across their multi-branch pharmacy network.
🚫 This role focuses on OTC retail and merchandising only. You won’t be managing dispensary teams — but you’ll be shaping the customer journey from the front.
What's On Offer for this OTC and Merchandising Manager
- Salary: £55,000 - £60,000 per annum
- Bonus Structure:
- Annual performance-linked bonus
- Additional incentive tied to overall company OTC sales growth (supporting our £5 million turnover).
- Company car OR mileage allowance
- Pension scheme
- Staff discount across company network
- Ongoing professional development and clear career progression
What You’ll Be Doing in this Merchandising Manager Role
Retail Strategy & Commercial Growth
- Define and implement multi-site retail plans that deliver revenue targets, margin expectations, and customer satisfaction goals.
- Analyse OTC category performance and roll out targeted promotions.
- Collaborate with suppliers to boost sales and develop category-specific plans.
Visual Merchandising & Brand Standards
- Ensure flawless planogram compliance, engaging point-of-sale, and consistent signage across all 79 branches.
- Conduct regular retail audits and coach store teams on best practices for product presentation.
- Identify capex opportunities and manage retail upgrades in partnership with contractors.
Training & Team Development
- Create and deliver training sessions on upselling, product knowledge, and customer service excellence.
- Mentor store leaders in retail performance and develop their merchandising mindset.
Supplier & Stakeholder Management
- Negotiate in-store promotions and merchandising support with suppliers.
- Schedule supplier rep visits to maintain accountability and retail integrity.
Operations & Compliance
- Oversee the retail environment’s health & safety, cleanliness, and operational standards.
- Work collaboratively with store managers to balance customer flow with clinical priorities.
EPOS Reporting & Analytics
- Generate and present EPOS-driven reports covering stock-turn, shrinkage, and sales vs. targets.
- Create monthly performance dashboards for the Senior Leadership Team to steer retail improvement.
- Proactively identify underperforming branches and implement tailored action plans rooted in company values.
Performance Monitoring & Reporting
- Proactively identify underperforming branches and implement tailored action plans rooted in company values.
What We’re Looking For in this OTC and Merchandising Manager
- Experience in visual merchandising and OTC retail — pharmaceutical or health & beauty environments.
- Strong commercial acumen with a flair for presentation and customer engagement.
- Skilled in EPOS systems and data-led decision-making.
- 10+ years’ multi-site retail management experience, with a track record of driving sales and developing high-performing teams
- Exceptional leadership, communication, and negotiation abilities
- Able to travel regularly across South Wales and the Midlands (up to 50% of the time).
Interested?
We’re reviewing CVs now! Apply today, or contact Arden Personnel for more information.
Email: l.fletcher@ardenpersonnel.co.uk
Call: 01789 532220 (Alcester) or 01527 911700 (Redditch)
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