Internal Account Manager - Redditch

Ref: 629 Date Posted: Tuesday 20 Feb 2024

Account Manager

Redditch • Full time • Permanent • £30-35k depending on experience

Our Redditch-based client is gearing up for the next phase of expansion and is actively seeking a dedicated Customer Account Manager. The primary responsibility of the role is to guarantee that clients' requirements are met, ensuring exceptional service and customer care.

We are seeking a candidate who is not only passionate about delivering outstanding results but also possesses a track record of successfully cultivating and managing key accounts. The ideal candidate will demonstrate intelligence and intuition in comprehending customer needs and crafting appropriate responses. Bringing a personable touch to the role, they will contribute to making interactions with our clients a truly exceptional experience.

.Day to day duties and responsibilities for the Account Manager role.

  • Monitor and Manage Client Spending Patterns
  • Track and analyse client spending behaviors and patterns.
  • Identify trends and make recommendations to optimize client spending.
  • Prepare and generate accurate quotations for products or services.
  • Ensure timely delivery of quotations to clients.
  • Deal with Enquiries by addressing and responding to client inquiries promptly and professionally.
  • Provide detailed information about products, services, and pricing.
  • Respond and find solutions to client queries
  • Investigate and resolve client concerns or issues effectively.
  • Collaborate with relevant departments to provide comprehensive solutions.
  • Processing orders efficiently and coordinate with the logistics and inventory teams to ensure timely order fulfillment.
  • Initiate outbound calls to clients for follow-ups, updates, and feedback.
  • Conduct outreach for sales promotions or special offers.
  • Handle incoming calls from clients, addressing their needs and inquiries.
  • Direct calls to the appropriate department if necessary.
  • Communicate with clients through email, providing information and updates.
  • Ensure timely responses to emails and maintain professional correspondence.
  • Facilitate Marketing campaigns and fulfillment by working alongside the marketing manager
  • Coordinate and execute marketing campaigns to promote products or services.
  • Ensure successful fulfillment of marketing initiatives and track results.
  • Use Systems to Identify new opportunities
  • Utilise data and analytics systems to identify potential sales opportunities.
  • Stay informed about market trends and customer preferences.
  • Present new solutions and products to customers by actively engaging with clients to introduce new products or services.
  • Conduct presentations and demonstrations to showcase the benefits of new offerings.
  • Facilitate Internal Actions to enhance customer experience
  • Collaborate with internal teams to improve processes and services.
  • Gather and provide feedback to enhance overall customer satisfaction.

What you'll need to succeed in our Account Manager role

  • Experience within a similar role
  • A proactive and commercial mind-set, focused on providing excellent customer service and driven to winning more business
  • Must have personal pride and want to be known by clients and internal colleagues for doing a great job.
  • Will understand what is good for the business and the client and know our capabilities and product ranges.
  • Excellent communication skills with an ability to converse at all levels and build relationships.
  • Excellent knowledge of Microsoft Office with a good understanding of Order Management
  • A high degree of accuracy with an eye for detail
  • Persistent with an ability to work to tight deadlines and targets.
  • Excellent planning, organisational, and prioritisation skills.
  • A flexible, positive, and resilient individual with a ‘can-do attitude.

What you'll get in return for our Account Manager role

  • A salary package of £30-40k per annum
  • Enjoy 30 days of annual leave (including bank holidays), which increases with service.
  • Benefit from a hybrid work model, offering flexibility with up to 2 days per week of remote work.
  • NEST pension contribution at 5%
  • DIS provision of x4 salary, and long-term sickness cover (50% of salary for up to 2 years).
  • Smart Health Support - a Virtual GP 24/7, 365 days a year
  • Participate in Be Generous Day—a day to engage in volunteering activities.
  • Invest in your professional growth with our Be World Class training to help you be even better
  • Enjoy company-sponsored fun activities with Be Fun initiatives
  • Relish a Month of Gusto food subscription after a successful probation.

Arden Personnel is a local independent recruitment agency based in Alcester, Warwickshire. We recruit for companies based in Alcester, Evesham, Bidford-on-Avon, Stratford-upon-Avon, Henley-in-Arden, Leamington Spa, Redditch, Bromsgrove, and Studley.

We want your experience with using a recruitment agency to be a good one and will always endeavour to get back to all applicants.

You can also contact us on 01789 532220.

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Arden Personnel is an equal opportunities employer that welcomes applications from all age groups.

We recruit in the following sectors:

Administration, PA/Executive Assistants, Secretarial, Reception, Marketing, IT, HR, Finance, Customer Services, Purchasing, and Supply Chain.