Helpdesk Administrator - Cirencester

Ref: 379 Date Posted: Thursday 05 May 2022
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Helpdesk Operative • Cirencester • £9.50 per hour • Permanent Part Time working Monday - Wednesday 8:30am - 5pm (1 in 4 weekends)

As a Helpdesk Operative, your main responsibilities will be to:

· First point of contact for all planned and reactive maintenance activity, received by telephone and e-mail.

· Inputting new work tasks into the concept to ensure that attendance takes place within the required timeframes. Plan PPM work for engineers and sub-contractors

· Track the daily work outstanding for engineers and sub-contractors

· Raise purchase requisition and/or purchase orders.

· Collate accurate reports as required.

· Ad hoc administration duties.

· Managing quoted works process liaising with contract staff where required.

The Successful Applicant

To be considered for our Helpdesk Operative role:

· Previous experience in a customer service role is essential.

· Understanding of the FM business/Helpdesk Experience - desirable.

· An excellent telephone manner.

· Excellent time management skills.

· Ability to work under pressure and meet tight deadlines.

· Working knowledge of MS Office including Excel and Outlook.

What’s on Offer? As a Helpdesk Operative, you will receive;

  • Salary NMW (Up to £9.50 per hour)
  • Part time permanent role working Monday, Tuesday and Wednesday 8:30am - 5pm
  • Working 1 in 4 weekends saturday and sunday (on this week you would have the tuesday and wednesday off of that week)
  • Pension
  • 20 days annual leave pro rata
  • Ongoing progression