Dispatch Coordinator - Warwick

Ref: 57 Date Posted: Monday 11 Jan 2021
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Dispatch Coordinator • Warwick • Salary up to £18,500 • Permanent

We are recruiting for a dynamic book publishing company with 20+ years’ experience, specialising in History. The company sell’s their products both direct to customers online and through trade channels.

An opportunity has arisen for a new full-time role in our friendly, small team at our Warwick base. The job will mainly consist of fulfilling retail and trade orders and related activities.

As a Dispatch Coordinator, your main responsibilities will be;

  • Process, pick and pack retail customer orders from website, Amazon, etc.*
  • process, pick and pack trade orders, including using Xero to generate invoices*
  • Handle outgoing shipping to carriers such as Royal Mail, Parcelforce et cetera*
  • Handle goods-in, including stock and stationery
  • Customer service via email and telephone
  • Maintain system stock levels
  • Maintain physical stock on shelves
  • Maintain internal records using Excel and Word, plus bespoke tools
  • Ensure workplace is always kept clean and tidy
  • Placing orders for stock and stationery
  • Assist with regular stock takes

The Successful Applicant

To be considered for our Dispatch Coordinator role;

  • Windows computer literate, with good knowledge of MS Office applications, mainly MS Word & MS Excel. 
  • Good standard of written and spoken English
  • Physical capability to lift and carry boxes of books up to c.20kg weight on a regular basis.
  • Customer service skills. Ability to interact positively and effectively with customers to ensure a high level of customer service.
  • Ability to interact effectively with colleagues as part of a small, dynamic team, and to maintain the existing positive, friendly and effective environment.
  • Demonstrable previous experience in an office/warehouse environment including pick/pack/dispatch/customer service.

Whats On Offer?

  • A salary of £18,500 RISING TO £19,000 after satisfactory initial 6-monthly period
  • 35 hours a week Monday-Friday
  • Pension