Customer Support Engineer - Redditch

Ref: 690 Date Posted: Friday 12 Jul 2024

Customer Support Engineer — Redditch (plus travel uk and overseas) — Up to £40k 

Our Redditch-based client is gearing up for the next phase of expansion and is actively seeking a dedicated Installations Engineer. This role would suit somebody who has recently completed an electrician apprenticeship and is looking for the next stage of their career.

We are seeking a team player, who will have the hunger and passion for customer service and wants their work to be seen as the best.  You will need to be able to travel overseas and around the UK and have an electrical qualification.  You will be flexible in your approach to work, this is a role where you will get involved with many aspects of the business.

Day-to-day duties and responsibilities for the Customer Support Engineer role

  • You will be responsible for the installation and validation of a wide range of adhesive application systems.  This will be in the UK and Overseas, typically 1 installation per month, but flexibility is the key with this.
  • You will be liaising with the machine manufacturer to ensure the best outcome for the customers’ requirements.
  • You will provide ongoing customer support post-installation, including any additional training required, machine upgrades, spare parts or technical support.
  • Relay any potential future functional or financial improvements which could be made to the equipment, design, and build
  • Assembling of machinery in house
  • Organising logistics and shipping for the delivery of machines prior to installation
  • Maintenance and repair of production equipment.

What you'll need to succeed in our Customer Support Engineer role

  • An electrical qualification, maybe you've just finished an apprenticeship and now looking for your next career move.
  • A passion for customer service and excellent work ethic
  • The ability to travel around the UK and Overseas to install large machinery.  This could mean 1-2 week's overseas at a time. 
  • You must have the flexibility to get involved with other aspects of the business 
  • Some experience of getting involved with shipping and logistics would be a plus, however, training will be given
  • Some experience of assembling of machines would be a plus, however, training will be given 

What you'll get in return for our Customer Support Engineer role

  • A salary package of up to £40k per annum
  • Enjoy 30 days of annual leave (including bank holidays), which increases with service.
  • NEST pension contribution at 5%
  • DIS provision of x4 salary
  • Long-term sickness cover (50% of salary for up to 2 years).
  • Smart Health Support. 24/7, 365 days a year Virtual GP.
  • Invest in your professional growth with our Be World Class training to help you be even better.
  • Participate in Be Generous Day. A day to engage in volunteering activities.
  • Enjoy company-sponsored fun activities with Be Fun initiatives.
  • Relish a Month of Gusto food subscription after a successful probation.
  • Transport for travel will be provided, or you can claim standard mileage for use of own transport.

Arden Personnel is a local independent recruitment agency with two offices.  The first office is in Alcester, Warwickshire and the second office is in Redditch, Worcestershire.  We recruit for companies based in Alcester, Evesham, Bidford-on-Avon, Stratford-upon-Avon, Henley-in-Arden, Leamington Spa, Warwick, Pershore, Redditch, Bromsgrove, and Studley.

We want your experience with using a recruitment agency to be a good one and will always endeavour to get back to all applicants within 48 hours. You can also contact us at our Alcester office on 01789 532220 or our Redditch office on 01527 911700.

Arden Personnel is an equal opportunities employer that welcomes applications from all age groups. We recruit in the following sectors.

Administration, PA/Executive Assistants, Secretarial, Reception, Marketing, IT, HR, Finance, Customer Services, Purchasing, Supply Chain and some Industrial.

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