Customer Services Coordinator - Redditch

Redditch - Salary: Competitive 40 hours per week 8.00am-4.00pm/9.00am-5.00pm 40 minutes paid break per day. This team work a combination of on-site and remotely throughout the week.

Arden Personnel are proud to be recruiting on behalf of our client in Redditch, who is seeking an enthusiastic Customer Service Coordinator to join their team. This is a fantastic opportunity for an organised, proactive professional to take ownership of the end-to-end customer process and deliver outstanding service.

As a Customer Service Specialist, you will act as the key point of contact for an assigned portfolio of customers, ensuring a seamless experience from order placement to delivery.

Why would I want to apply to this Customer Service Coordinator role?

• It comes with a competitive Salary
• 22 days + bank holidays. 
• Contributory Pension Scheme - (via salary exchange with 50% of ER’s NI Rebate given to employees’ pension fund). Contributions are 5% Employee and 4% Employer (minimum).
• Free Life Assurance Benefit (x2 annual salary)
• Staff Shop available
• Occupational Health
• Cycle to Work Scheme
• Corporate Gym Membership
• EAP Scheme
• Benefits Portal with discounts/cashback and offers
• Mental Health Support portal
• Dental health support portal
• Bereavement Counselling and Probate Support
• Training & Development
• Enhanced Maternity and Paternity benefit

What will my day-to-day responsibilities be for this Customer Service Coordinator role?

• Manage the full sales order process, including order review, delivery arrangements, and coordinating with despatch.
• Collaborate cross-functionally with internal teams and stakeholders to meet business objectives.
• Utilise MRP systems (JDE) for order management, stock control, and despatch.
• Support forecasting accuracy using Logility and ensure stock is effectively managed.
• Provide daily customer service with professionalism, ensuring queries and concerns are handled promptly.
• Analyse KPI data with the Customer Service Manager, identifying root causes and implementing process improvements.

What skills and experience do I need for this Customer Service Coordinator role?

• Experience using MRP systems (JDE preferred but not essential).
• Proficiency in Microsoft Excel (intermediate level).
• Knowledge of supply chain, customer service, or despatch processes.
• Exceptional organisational skills, attention to detail, and a methodical approach.
• Strong communication and problem-solving abilities.
• A collaborative, proactive attitude and a desire to develop in a dynamic team environment.