Customer Service Support - Redditch

Ref: 442 Date Posted: Wednesday 10 Aug 2022
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Customer Service Support • Redditch • £22,000 per annum • Permanent • Monday – Friday 9.00am – 5.00pm

This is a fantastic opportunity for a Customer Service Advisor looking for a role based in Redditch.  Working for our client who has been delivering credit management services to the construction industry for over 30 years.  Services include business credit information and debt recovery.  

Our client is a forward-thinking company who are going through growth, hence why they are recruiting.  This role is an excellent opportunity to grow with a company and progress within your role.  

The Customer Service Support's day-to-day duties are as follows:

  • Working within the customer service team providing excellent levels of customer service.
  • Quickly identifying the customer and the level of formality required for the specific contact.
  • Identifying the needs of the customer and quickly deciding how to meet and exceed those needs.
  • Providing customers with accurate information.
  • Updating our database with stringent accuracy.
  • Using knowledge and experience to provide relevant support and appropriate advice to our customers.
  • Spotting changes in trading experience patterns and taking relevant actions to confirm pending court actions or other key factors that may contribute to the change.
  • Carrying out relevant and appropriate investigations and enquiries on behalf of our customers, ensuring they have the information they need to make an informed credit decision.
  • Offering support and advice on credit-related matters.
  • Carrying out own research and keeping updated with industry practices and knowledge.

The Successful Customer Service Support must have the following skills/experience:

  • Previous experience within a telephone-based role or customer service position.
  • You will have a positive telephone manner and assertive negotiation skills.
  • You will enjoy speaking with people.
  • You must also be a great communicator and have confidence when dealing with conflict.
  • Applicants should have excellent verbal and written communication skills.

What's on offer for the successful Customer Service Co-ordinator:

  • Comfortable and professional office environment.
  • Compassionate leave and days to attend a funeral (close family)
  • Excellent internal training and ongoing support
  • 20 days holiday per year (plus bank holidays) and 1/2 day paid 'birthday leave'
  • Flexible holidays, able to borrow or save holidays
  • Healthcare Cash plan
  • 1/2 hour or 1 hour lunch break (you can choose which you'd prefer, breaks are unpaid)
  • Employee emergency loans
  • Death in service payment
  • Opportunity to work towards relevant external qualifications.
  • Working within a friendly supportive team.
  • Regular feedback and personal development plans
  • Salary £22,000 per annum
  • Monday – Friday 9.00am – 5.00pm

Arden Personnel are a local independent recruitment agency based in Alcester, Warwickshire.  We recruit for companies based in Alcester, Evesham, Bidford-on-Avon, Stratford-upon-Avon, Henley-in-Arden, Leamington Spa, Redditch, Bromsgrove and Studley.

We want your experience with using a recruitment agency to be a good one and will always endeavour to get back to all applicants.  You can also contact us on 01789 532220 or email

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Arden Personnel is an equal opportunities employer who welcomes applications from all age groups.  We recruit in the following sectors.

Administration, PA/Executive Assistants, Secretarial, Reception, Marketing, IT, HR, Finance, Customer Services, Purchasing and Supply Chain.