Redditch - £25-30,000 per annum - Full-time Monday - Friday
Our client in Redditch are seeking a full-time Customer Service Coordinator who will be responsible for overseeing and coordinating our new customer care strategy, ensuring that the company exceed expectations in relation to the quality of the overall service we provide.
Why would I want to apply for this Customer Service Role?
- You will be earning a salary of upto £30,000 per annum
- Working for a well-established company in Redditch.
- You will receive a company pension
- Hours Monday to Friday (min 25 hours to max 40 hours per week).
- Training provided to include relevant product knowledge and company policies/procedures
- Free on-site secure parking
What are the day-to-day responsibilities for this Customer Service Coordinator role
- Responsible for coordinating the processing of customer (sales) orders (inc. support from other team members).
- New customer and existing customer maintenance (account setup, IT system setup, etc).
- Pricing/system administration (Inc. customer price list admin/production), in conjunction with defined retail periods.
- Production of weekly customer analysis reports (all customers).
- Assist Retail Support Manager & Business Development Manager with customer-related requirements.
- Dealing with & responding to customer queries/requests/complaints, etc.
- Pro-active outbound communication to customers (delivery advice, order encouragement/acknowledgment, etc).
- Outbound telephone calls to customers to capture/increase orders.
What skills and experience do I need for this Customer Service Coordinator role?
- Experience in a similar role/knowledge of the food/retail Industry would be hugely beneficial.
- Understanding of the commercial process relating to the supply of goods/products/services.
- Strong market awareness/insight.
- Excellent communication skills with demonstrable experience in dealing with customers.
- Flexibility (prepared to perform any other reasonable duties, as requested).
- Strong/confident IT skills (Inc. Excel experience).
- Education: GCSE or equivalent.
- Punctual and self-motivated.
Interested?
We’re reviewing CVs now! Apply today or contact Arden Personnel for more information.
📩 Send your CV to l.fletcher@ardenpersonnel.co.uk
📞 Call us on 01789 532220 Alcester or Redditch 01527 911700
Arden Personnel – Connecting Talent with Opportunity
Arden Personnel is a local independent recruitment agency with offices in Alcester, Warwickshire and Redditch, Worcestershire.
We recruit for companies based in Alcester, Evesham, Bidford-on-Avon, Stratford-upon-Avon, Henley-in-Arden, Leamington Spa, Redditch, Bromsgrove, and Studley.
We want your experience with using a recruitment agency to be a good one and will always endeavour to get back to all applicants.
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Arden Personnel is an equal opportunities employer that welcomes applications from all age groups.
We recruit in the following sectors: Administration, PA/Executive Assistants, Secretarial, Reception, Marketing, IT, HR, Finance, Customer Services, Purchasing, Supply Chain, Engineering and many others.