Customer Service Co-Ordinator - Alcester

Ref: 654 Date Posted: Monday 08 Apr 2024

Customer Service Co-ordinator • Alcester • £23-25k per annum • Permanent • Mon – Thursday 8.30am – 5.00pm / Friday 8.30am – 2.30pm

A long established, UK renowned manufacturing organisation is looking to expand its Service Team capability.  We are recruiting for a bright enthusiastic individual to join them as Customer Service Co-Ordinator.

This is an exciting opportunity, for the right person to join the business and play a full part in its future development.

If you have excellent Customer Service skills or have had previous experience working as part of a Service Desk, this role may be for you.

As Customer Service Co-Ordinator, you will be required to ensure maximum efficiency and provision of excellent customer service, whilst supporting the Service Manager and other areas of the business, ensuring timely processing of invoices and achievement of targets.

The Customer Service Co-ordinators' day-to-day duties are as follows:

 

  • To ensure that all jobs & PPM are scheduled as per customer requirements on time.
  • You will be organising parts to go out to site for works to be completed.
  • You will be organising access equipment for site repairs and installs.
  • Achieving customers SLA’s by utilising resources & equipment.
  • Setting up maximum term Service contracts and liaising with Customers for renewal.
  • Preparing management & customer reports as agreed with Service Manager
  • You will be a point of escalation for all customer service issues.
  • Customer contract renewal processing.
  • Building solid relationships with customers both on the telephone and face to face and gaining their trust.
  • Provide the service staff with support.
  • Resolves service desk problems make improvments on current methods
  • Attend management & customer meetings if required to by Service Manager
  • Ensure all customer satisfaction questionnaires are processed
  • Arranging of hotels, transport, crane and lifting equipment requirements are arranged for installs and service duties
  • Conduct calls to existing & new customers to generate leads
  • Ensuring that the service department allocate and send correct parts to site for works to be completed on time.
  • Ensuring all jobs and live quotes have valid order numbers prior to commencing works.

The Successful Customer Service Co-ordinator must have the following skills/experience:

  • Experience working within a similar role
  • Proficiency in MS Office
  • Excellent customer service and communication skills
  • Flexible and “can-do” attitude
  • Professional approach
  • Computer literate
  • Full drivers’ licence

What's on offer for the successful Customer Service Co-ordinator?

  • A salary of £23-25k per annum
  • Monday – Thursday 8.30am – 5.00pm / Friday 8.30am – 2.30pm
  • 30 mins lunch break per day.
  • 25 days holiday plus bank holidays per annum.
  • Pension. 3% employer 5% employee.
  • Friday early finish
  • Free parking

Arden Personnel are a local independent recruitment agency based in Alcester, Warwickshire.  We recruit for companies based in Alcester, Evesham, Bidford-on-Avon, Stratford-upon-Avon, Henley-in-Arden, Leamington Spa, Redditch, Bromsgrove and Studley.

We want your experience with using a recruitment agency to be a good one and will always endeavour to get back to all applicants.  You can also contact us on 01789 532220 or email admin@ardenpersonnel.co.uk.

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Arden Personnel is an equal opportunities employer who welcomes applications from all age groups.  We recruit in the following sectors.

Administration, PA/Executive Assistants, Secretarial, Reception, Marketing, IT, HR, Finance, Customer Services, Purchasing and Supply Chain.