Customer Service Co-ordinator - Redditch

Ref: 383 Date Posted: Monday 16 May 2022
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Customer Service Co-ordinator • Redditch • £22,000 per annum • Permanent

This is a fantastic opportunity for a Customer Service Advisor looking for a role based in Redditch.  Working for our client who has been delivering credit management services to the construction industry for over 30 years.  Services include business credit information and debt recovery.  

The Customer Service Co-ordinator's day to day duties are as follows:

  • Working on behalf of our various customers in the construction industry
  • Working in a 3rd party capacity to collect money that has become overdue
  • Calling debtors to negotiate payments
  • Updating database with relevant information

The Successful Customer Service Co-ordinator must have the following skills/experience:

  • Previous experience within a telephone-based role.
  • You will have a positive telephone manner and assertive negotiation skills.
  • Previous knowledge and experience with collections/debt recovery is desirable.
  • You must also be a great communicator and have confidence when dealing with conflict.
  • Applicants should have excellent verbal and written communication skills.

What's on offer for the successful Customer Service Co-ordinator:

  • Comfortable and professional office environment.
  • Excellent internal training and ongoing support
  • 20 days holiday per year (plus bank holidays) and 1/2 day paid 'birthday leave'
  • Healthcare Cash plan
  • Opportunity to work towards relevant external qualifications.
  • Working within a friendly supportive team.
  • Regular feedback and personal development plans
  • Salary £22,000 per annum
  • Full Time Hours 

Arden Personnel are a local independent recruitment agency based in Alcester, Warwickshire.  We recruit for companies based in Alcester, Evesham, Bidford-on-Avon, Stratford-upon-Avon, Henley-in-Arden, Leamington Spa, Redditch, Bromsgrove and Studley.

We want your experience with using a recruitment agency to be a good one and will always endeavour to get back to all applicants.  You can also contact us on 01789 532220 or email

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Arden Personnel is an equal opportunities employer who welcomes applications from all age groups.  We recruit in the following sectors.

Administration, PA/Executive Assistants, Secretarial, Reception, Marketing, IT, HR, Finance, Customer Services, Purchasing and Supply Chain.