Customer Service Coordinator - Alcester

Ref: 267 Date Posted: Monday 29 Nov 2021
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Customer Service Co-ordinator

Alcester • Permanent • Full Time • Salary (£22,000 OTE)

Arden Personnel is exclusively working with a high-end dating company, and due to expansion are now looking for a new Matchmaker.

The Customer Service Coordinator day to day duties are as follows:

  • Conducting and organising client consultations either telephone, video call, or face to face in the office.
  • Writing and updating client dating profiles as necessary in consultation with clients.
  • Data entry, record keeping, and liaising with sales and new client registration.
  • Identifying and putting forward suitable potential partners for our clients.
  • Maintaining clear professional communications and good rapport.
  • Supporting and working well with co-workers in matchmaking, headhunting, sales, and marketing.
  • Informing line management of potential areas of concern whilst making recommendations.
  • Sales – offering re-join memberships and accepting/ follow up of leads when necessary.
  • Follow up on sales activity to ensure clients have received and completed all necessary documentation.

The Successful Customer Service Coordinator must have the following skills/experience:

Essential Experience

  • A professional, warm and empathetic manner and an organised approach to work.
  • A professional appearance is required - this is a high-end customer-facing role.
  • A can-do, positive, flexible, and problem-solving attitude.
  • Team worker – supportive and influential team player.
  • IT skills – use of Microsoft Word, Excel, Outlook, and able to learn our bespoke software and strong attention to detail.
  • Customer care skills including any complaint handling towards resolution.
  • Writing – a professional-quality writing style for profiles and emails.

What’s on offer for the successful Customer Service Coordinator

  • Salary £18,030 basic plus additional earning opportunities ( £22,000 OTE)
  • Career progression 
  • Joining a growing company  
  • Full-time Mon-Friday 09.00-17.00
  • Free parking
  • Pension