Redditch - £14 per hour plus holiday pay - Maternity Contract 8am-4pm or 8.30am-4.30pm.
Do you enjoy keeping lots of moving parts under control and getting a quiet sense of satisfaction when everything runs like clockwork? This role could be your thing.
Our client is looking for a Collection Service Assistant to join their operations team. You’ll be at the heart of the collection process – planning collections, talking to depots and carriers, and fixing issues before they become problems.
What will my day-to-day duties be for this Customer Service Assistant role?
- Planning collections
- Organising collection orders with drop points and carriers
- Scheduling collections to maximise recovery rates
- Issuing collection orders and chasing where needed
- Helping plan collections for major distribution centres and “direct service” customers
- Talking to drop points
- Being the first point of contact for drop points regarding pallet collections
- Making outbound calls to arrange collections and deal with queries
- Spotting potential issues and flagging them to the wider team
- Keeping the data spot on
- Updating and maintaining the drop point database so information is always accurate and up to date
- Checking that agreed processes with major retailers are being followed
- Highlighting any bottlenecks or process issues
- Sorting collection issues
- Working with the transport team to find alternative carrier solutions when collections fail
- Correcting data in the system and making sure the right people are informed
- Escalating any major incidents that could affect the overall collection flow
What skills and experience do I need for this Customer Service Assistant role?
- Experience in logistics, transport planning, collections, or a similar coordination role
- Strong planning and organising skills – juggling priorities and deadlines is your comfort zone
- Good analytical skills – you can spot patterns, issues and root causes, not just symptoms
- Confident communication style – happy talking to depots, carriers and colleagues on the phone and by email
- Ability to stay calm under pressure and keep things moving when problems crop up
- A flexible, adaptable approach – you’re comfortable with change
- A real quality focus – you like things done properly and accurately
- Confident user of Excel and general IT systems
- Comfortable working with databases / portals and updating records accurately
What's on offer for this Customer Service Assistant role?
- Maternity contract for 12 months and the chance to become a permanent member of staff
- Hours of work 8-4 or 8.30-4.30
- The chance to play a key role in a busy, growing operation
- A varied role with a mix of planning, customer contact and problem-solving
- Supportive team environment with clear processes and KPIs
- £14-£15 per hour
- This role is office based at the moment but in the new year there may be hybrid working (working at home 1 day per week)
Interested?
If this sounds like you, hit apply or send your CV to Arden Personnel quoting “Collection Service Assistant” in the subject line.
If you like organised chaos, solving problems, and the feeling of a day where everything has gone to plan (because of you), we’d really like to hear from you.
We’re reviewing CVs now! Apply today or contact Arden Personnel for more information.
📩 Send your CV to l.fletcher@ardenpersonnel.co.uk
📞 Call us on 01789 532220 Alcester or Redditch 01527 911700
Arden Personnel – Connecting Talent with Opportunity
Arden Personnel is a local independent recruitment agency with offices in Alcester, Warwickshire and Redditch, Worcestershire.
We recruit for companies based in Alcester, Evesham, Bidford-on-Avon, Stratford-upon-Avon, Henley-in-Arden, Leamington Spa, Redditch, Bromsgrove, and Studley.
We want your experience with using a recruitment agency to be good and will always endeavour to get back to all applicants.
Follow us on Facebook, Instagram, and LinkedIn for all updates of live vacancies
Arden Personnel is an equal opportunities employer that welcomes applications from all age groups.
We recruit in the following sectors: Administration, PA/Executive Assistants, Secretarial, Reception, Marketing, IT, HR, Finance, Customer Services, Purchasing, Supply Chain, Engineering and many others.