Customer Service Advisor
Salford Priors • Full time • Permanent • £21,797 depending on experience • Office Based
Do you love working with people?
Are you great on the phone and a natural communicator?
Do you like to problem solve?
Are you looking to work in a friendly and supportive environment?
If you can honestly answer yes to all of the above, then you could be exactly what we are looking for.
The Customer Service advisors are literally the glue that holds together the delivery of all of the exciting work around domestic energy efficiency and fuel poverty. We’re naturally expecting you to also have excellent customer service skills and a real passion to deliver positive outcomes for all of our customers.
Day-to-day duties and responsibilities for the Customer Service Advisor role.
- The first point of contact in addressing our customer calls
- To work closely with individual project teams in order to deliver our exciting energy efficiency schemes and projects
- To attend community engagement events and home visits when required as part of our energy efficiency promotion work
- To input customer data, and produce documents and paperwork to a high standard of accuracy using our Customer Relationship Management software and other Microsoft tools such as word, excel, and teams.
- To display and maintain high standards when managing confidential information, complying with Act on Energy’s General Data Protection Procedures GDPR and legal requirements ensuring security, integrity, and confidentiality of data.
- To achieve agreed outcomes and outputs, and personal appraisal targets, as agreed by the line manager
- To be committed to the core values of public service, quality, equality, and empowerment and to demonstrate this commitment in the way duties are carried out.
- To ensure that all duties are undertaken with due regard and compliance with the General Data Protection Act 2018 and other legislation
- To carry out duties and responsibilities in accordance with the Health and Safety Policy and relevant Health and Safety legislation
- The post holder may be expected to work some weekends and evenings as required (this is few and far between)
- Able to communicate effectively both orally and in writing at all levels
What you'll need to succeed in our Customer Service Advisor role
- Experience in a customer-focused environment
- Excellent customer service skills
- Ability to drive high standards in relation to customer services
- Ability to communicate verbally and in writing across a range of different audiences.
- Educated to A level standard or equivalent with an excellent standard of written English
- Demonstrate accurate numerical skills and have an eye for detail when processing information
- Self-management skills, to enable workload organisation, prioritisation, and implementation, with minimum supervision
- Flexible approach – demonstrating the ability to respond positively to changes in the allocation of work at short notice to set deadlines
- Commitment to equal opportunities and anti-discriminatory practice and to work with a diverse customer base.
- Excellent Computer skills including Microsoft word, excel
- Full driving license and car owner
Desirable but not essential
- Knowledge of domestic sustainable energy and affordable warmth issues
- Knowledge and experience of housing, health, and social care services, and practice
- Good general knowledge of energy infrastructure in the UK
- Experience of working in, or in support of, local or other statutory authorities
What you'll get in return for our Customer Service Advisor role
- Holiday: 25 days per annum plus bank holidays. Pro-rata for part-time work.
- Workplace Pension Scheme
- Full Training provided
- Full time 37.5 hours Monday to Friday 9:00am & 5:00pm
- Excellent working environment
Arden Personnel is a local independent recruitment agency based in Alcester, Warwickshire. We recruit for companies based in Alcester, Evesham, Bidford-on-Avon, Stratford-upon-Avon, Henley-in-Arden, Leamington Spa, Redditch, Bromsgrove, and Studley.
We want your experience with using a recruitment agency to be a good one and will always endeavor to get back to all applicants. You can also contact us on 01789 532220 or email admin@ardenpersonnel.co.uk.
Follow us on Facebook, Instagram, Twitter, and LinkedIn for all updates on live vacancies.
Arden Personnel is an equal opportunities employer who welcomes applications from all age groups. We recruit in the following sectors.
Administration, PA/Executive Assistants, Secretarial, Reception, Marketing, IT, HR, Finance, Customer Services, Purchasing, and Supply Chain