Customer Service Administrator
Redditch • Full time • Permanent • Hybrid • £25-27k depending on experience
This is an exciting opportunity to join a growing company in Redditch who are looking to recruit a Customer Service Administrator.
This role is perfect for someone who wants to work in a fast-paced environment. You will need to be organised and able to self-manage. This is a hybrid role, working initially 4 days in the office/1 day at home which will increase after probation. cn.
Day-to-day duties and responsibilities for the Customer Service Administrator role.
- Act as the primary point of contact for customers regarding shipment status, documentation, and any related enquiries.
- Address and resolve customer concerns in a professional and timely manner.
- Provide regular updates to customers on the progress of their shipments.
- Coordinate with carriers, suppliers, and customers to arrange the shipment of goods.
- Monitor and track shipments to ensure timely delivery and resolve any issues.
- Schedule pick-ups and deliveries, ensuring efficient use of resources
- Ensure compliance with customs regulations, import/export laws, and other relevant legal requirements
- Identify and mitigate risks associated with international shipping, such as delays or customs issues.
- Input and manage shipment details in the freight forwarding system
What you'll need to succeed in our Customer Service Administrator role
- Excellent Customer Service skills and previous experience in a Customer Service role
- Personable, professional, and conscientious.
- Excellent knowledge of Microsoft Office
- A high degree of accuracy with an eye for detail
- Persistent with an ability to work to tight deadlines.
- Excellent planning, organisational, and prioritisation skills.
- A flexible, positive, and resilient individual with a ‘can-do attitude.
What you'll get in return for our Customer Service Administrator role
- Salary: £25 to £27k depending on experience
- Hybrid role
- Standard pension
- Holiday 28 days incl bank holidays
- Free Parking
- Friendly, welcoming company
- Potential for growth and progression
- Full training will be given
Arden Personnel is a local independent recruitment agency based in Alcester, Warwickshire. We recruit for companies based in Alcester, Evesham, Bidford-on-Avon, Stratford-upon-Avon, Henley-in-Arden, Leamington Spa, Redditch, Bromsgrove, and Studley.
We want your experience with using a recruitment agency to be a good one and will always endeavor to get back to all applicants. You can also contact us at 01789 532220 or email admin@ardenpersonnel.co.uk.
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Arden Personnel is an equal opportunities employer that welcomes applications from all age groups. We recruit in the following sectors.
Administration, PA/Executive Assistants, Secretarial, Reception, Marketing, IT, HR, Finance, Customer Services, Purchasing, and Supply Chain