Customer Service Administrator - Redditch

Ref: 651 Date Posted: Monday 08 Apr 2024

Customer Service Administrator

Redditch • Permanent• Full Time • Salary Up to £24,000 per annum 

An exciting opportunity to work within the Progress equipment sales team. You will be working for a leading catering equipment company within the food service industry.

The Customer Service Administrator day to day duties are as follows:

  • Receiving e-mails and incoming calls from customers
  • Processing new orders via e-mail
  • Updating the bespoke in house system accordingly
  • Looking after one-off orders and small projects
  • Chasing customer orders through and obtaining deadlines
  • Chasing sub-contractors for work dates as requested
  • Dealing with customer queries and keeping them updated
  • Organising installation dates
  • Progressing Warranty calls
  • General administration
  • Opportunities to visit supplier sites and attend shows and events.

The Customer Service Administrator must have the following skills/experience:

  • Previous experience in administration/customer service
  • GCSE in Maths and English
  • Intermediate to advanced Excel
  • Working knowledge of Outlook
  • Strong communication skills
  • Able to work on your own initiative but also part of a team
  • Excellent attention to detail
  • Good problem solving skills

What’s on offer for the successful Customer Service Administrator?

  • Full time permanent role 
  • Salary £24,000
  • Hours Mon-Friday 08.30-17.00 with a 30-minute break 
  • Pension Scheme with contributions of 5% being matched by the company 
  • Health Cash Plan 
  • Enhanced Maternity and Paternity 
  • Discounts for online and high street retailers. 
  • 25 days holiday with the addition to buy an additional 5 days. 

Arden Personnel is a local independent recruitment agency based in Alcester, Warwickshire. We recruit for companies based in Alcester, Evesham, Bidford-on-Avon, Stratford-upon-Avon, Henley-in-Arden, Leamington Spa, Redditch, Bromsgrove, and Studley.

We want your experience with using a recruitment agency to be a good one and will always endeavour to get back to all applicants. You can also contact us on 01789 532220.

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Arden Personnel is an equal opportunities employer that welcomes applications from all age groups. We recruit in the following sectors.

Administration, PA/Executive Assistants, Secretarial, Reception, Marketing, IT, HR, Finance, Customer Services, Purchasing and Supply Chain.

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