E-Commerce Administrator
Alcester • Permanent • Full Time • Salary £17-19,000 per annum DOE
We are looking for a motivated individual to support and assist our Client’s busy e-commerce team.
Due to the fast-paced nature of the business, a high level of organisational skills are required, the successful candidate will need to efficiently prioritise their workload and with effective time management.
The job is fully IT-based and although it is not essential to have experience in the systems they operate; a good level of IT literacy is required along with Customer Service experience.
The position will suit an individual who wishes to grow with the business.
The E-Commerce Administrator day to day duties are as follows:
- Process orders that come through the sales office, various e-commerce platforms and input them into our internal CMS within a timely manner
- Follow the orders from initial entry, through to despatch and invoicing
- Provide a high level of customer service to the sales office and web customers (via phone & email) by answering queries regarding orders, deliveries, POD’s, datasheets and pricing, etc
- Understand and implement the Companies MOQ and MOV policies
- Undertake the logistics administration for both UK and worldwide shipments via an online web portal
- Update and maintain product descriptions and any relevant documents on e-commerce, CMS, or intranet
- Accurately maintain large data sets in excel, inputting new information into e-commerce or CMS as necessary
- Carry out any realistic requests from the line Manager or Directors.
The Successful E-Commerce Administrator must have the following skills/experience:
- Must be diligent and have a keen eye and attention to detail
- Attentively follow processes set in place
- Excellent time management skills
- Telephone confidence
- Be able to work independently and as part of a team
- Strong communication skills
- Receptive to being taught new skills
- Be a self-starter & self-motivated
- OK with carrying out repetitive tasks
- Highly organised - potentially multiple tasks happening at once
- Have prioritising skills
Essential Experience
- Customer Service background
- Computer literacy (Outlook/Excel/Word/PDF)
- Experience selling on eBay (either in a professional context or personal use)
- Basic level of competency in Microsoft Excel
- Confident talking over on the phone
Preferred Experience (non-essential)
- Office, administration or business process experience
- E-Commerce experience (Magento 2 or WooCommerce a bonus)
- ERP experience (Microsoft Navision or Business Central a bonus)
- Photoshop
- HTML
- Advanced level of competency in Microsoft Excel
- SEO/Google Ad Words experience
What’s on offer for the successful E-Commerce Administrator
- Office, administration or business process experience
- E-Commerce experience (Magento 2 or WooCommerce a bonus)
- ERP experience (Microsoft Navision or Business Central a bonus)
- Photoshop
- HTML
- Advanced level of competency in Microsoft Excel
- SEO/Google Ad Words experience