Customer Service Administrator - Redditch

Ref: 309 Date Posted: Tuesday 25 Jan 2022
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Customer Service Co-ordinator

Redditch • Permanent • Full Time • Salary £21,000

An excellent opportunity for a Customer Service Coordinator has arisen to work within a forward-thinking company based in their Redditch office providing a seamless maintenance service within the foodservice industry.  They are looking for an experienced Office Coordinator to join their busy and fast-paced team on a permanent basis, this is a fantastic role that offers an excellent working environment and progression opportunities for the right people.

Day to Day duties as a Customer Service Co-ordinator will include the following:

  • Receiving inbound calls for equipment repairs and client enquiries
  • Logging of jobs as per client request
  • Booking in engineers to site
  • Preparing/sending RAMS if needed
  • Sending attendance notifications if required
  • Monitor and update repair jobs through to completion
  • Keeping bespoke in-house system records updated
  • Building good relationships with clients and keeping them informed of repair progress
  • Managing client expectations where necessary
  • Liaising closely with internal teams to achieve client satisfaction

As a Customer Service Coordinator, you will need the following qualities & experience:

  • Excellent organisational skills
  • High attention to detail
  • Being Proactive / Finding solutions to resolve client issues
  • Demonstrate effective time management
  • Ability to work in a fast-paced environment
  • Previous customer service experience
  • Work well within a large team
  • Remain calm in stressful situations
  • Experience in a similar role or the catering industry is an advantage

What’s on offer for the successful Customer service Coordinator?

  • Salary £21,000
  • Hours Mon-Friday 08.30-17.00 with a 30-minute break
  • Pension Scheme with contributions of 5% being matched by the company
  • Health Cash Plan
  • Enhanced Maternity and Paternity
  • Discounts for online and high street retailers.
  • 25 days holiday with the addition to buy an additional 5 days.