Redditch • Permanent • Full Time • Salary £21,000
An excellent opportunity for a Customer Service Coordinator has arisen to work within a forward-thinking company based in their Redditch office providing a seamless maintenance service within the foodservice industry. They are looking for an experienced Office Coordinator to join their busy and fast-paced team on a permanent basis, this is a fantastic role that offers an excellent working environment and progression opportunities for the right people.
Day to Day duties as a Customer Service Co-ordinator will include the following:
- Receiving inbound calls for equipment repairs and client enquiries.
- Logging of jobs as per client request
- Booking in engineers to site
- Preparing/sending RAMS if needed
- Sending attendance notifications if required
- Monitor and update repair jobs through to completion
- Keeping bespoke in-house system records updated
- Building good relationships with clients and keeping them informed of repair progress
- Managing client expectations where necessary
- Liaising closely with internal teams to achieve client satisfaction
As a Customer Service Coordinator, you will need the following qualities & experience:
- Excellent organisational skills
- High attention to detail
- Being Proactive / Finding solutions to resolve client issues
- Demonstrate effective time management
- Ability to work in a fast-paced environment
- Previous customer service experience
- Work well within a large team
- Remain calm in stressful situations
- Experience in a similar role or the catering industry is an advantage
What’s on offer for the successful Customer service Coordinator?
- Salary £21,000
- Hours Mon-Friday 08.30-17.00 with a 30-minute break
- Pension Scheme with contributions of 5% being matched by the company
- Health Cash Plan
- Enhanced Maternity and Paternity
- Discounts for online and high street retailers.
- 25 days holiday with the addition to buy an additional 5 days.
Arden Personnel is a local independent recruitment agency based in Alcester, Warwickshire.
We recruit for companies based in Alcester, Evesham, Bidford-on-Avon, Stratford-upon-Avon, Henley-in-Arden, Leamington Spa, Redditch, Bromsgrove, and Studley.
We want your experience with using a recruitment agency to be a good one and will always endeavor to get back to all applicants. You can also contact us on 01789 532220.
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Arden Personnel is an equal opportunities employer that welcomes applications from all age groups. We recruit in the following sectors.
Administration, PA/Executive Assistants, Secretarial, Reception, Marketing, IT, HR, Finance, Customer Services, Purchasing and Supply Chain.