Customer Service Administrator – Online Sales - Bidford on Avon

Ref: 203 Date Posted: Monday 25 Oct 2021
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Customer Service Administrator – Online Sales

Bidford on Avon • Permanent • Full Time • Salary £17-19,000 per annum DOE

We are looking for a motivated individual to support and assist our Client’s busy e-commerce team.

Due to the fast-paced nature of the business, a high level of organisational skills are required, the successful candidate will need to efficiently prioritise their workload and with effective time management.

The job is fully IT-based and although it is not essential to have experience in the systems they operate; a good level of IT literacy is required along with Customer Service experience.

The position will suit an individual who wishes to grow with the business.

The Customer Service Administrator day to day duties are as follows:

  • Process orders that come through the sales office, various e-commerce platforms and input into our internal CMS within a timely manner
  • Follow the orders from initial entry, through to despatch and invoicing
  • Provide a high level of customer service to sales office and web customers (via phone & email) by answering queries regarding orders, deliveries, POD’s, data sheet and pricing etc
  • Understand and implement the Companies MOQ and MOV policies
  • Undertake the logistics administration for both UK and worldwide shipments via online web portal
  • Accurately maintain large data sets in excel, inputting new information into e-commerce or CMS as necessary
  • Carry out any realistic requests from line Manager or Directors.

The Successful Customer Service Administrator must have the following skills/experience:

  • Must be diligent and have a keen eye attention to detail
  • Attentively follow processes set in place
  • Excellent time management skills
  • Telephone confidence
  • Be able to work independently and as part of a team
  • Strong communication skills
  • Receptive to being taught new skills
  • Be a self-starter & self-motivated
  • OK with carrying out repetitive tasks
  • Highly organised - potentially multiple tasks happening at once
  • Have prioritising skills

Essential Experience

  • Customer Service background
  • Computer literacy (Outlook/Excel/Word/PDF)
  • Experience selling on eBay (either in a professional context or personal use)
  • Basic level of competency in Microsoft Excel
  • Confident talking over on the phone

What’s on offer for the Customer Service Administrator

  • Salary £17,000-£19,000 DOE
  • Monday - Friday 8.30am - 4.30pm or 9.00am - 5pm with 30 minutes lunch
  • Holiday 22 days plus Bank Holidays (3 to be taken during Christmas Shutdown) Rising to 25 days plus Bank Holidays in line with the length of service requirements.
  • Standard Workplace Pension
  • 4% Annual Bonus