Account Manager - Cirencester

Ref: 412 Date Posted: Monday 27 Jun 2022
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Account Manager • Cirencester (Hybrid role option 2 days per week in Cirencester, 3 days at home) • Salary £35,000 - £40,000 DOE plus package • Permanent

We are working with a growing and highly reputable facilities management contractor who are a genuinely fantastic company to work for, look after their staff well and have established and stable contracts nationwide. This role sits within 2 of their major client accounts/managed services and this role needs an excellent account manager, someone who can manage a team as well as providing fantastic services to the clients

 A hands on operational management of the account to effectively and proactively manage the customer account ensuring the smooth running of all managed services functions and successful delivery of supply chain service across the estate, Supported by Team members within Trios, Driving operational improvement to ensure first class relationships and the delivery of exceptional customer service levels are achieved at all times.  Identify and support the development of business opportunities and continuation of long term relationships.  Develop and deliver our service models in line with our strategic organisational objectives.

As a Account Manager, your main responsibilities will be;

Duties and Responsibilities

  • Ensure the effective management and execution of company policies and procedures

  • Health and Safety and Quality Assurance in the delivery of service contracts.

  • Continually look for innovative ways in which to develop the service delivery which will add benefit to the customer.

  • Ensure KPIs and SLAs across entire account are achieved and improvement plans are implemented where required.

  • Seek continuous improvement on the delivery of the service to the customer, which includes:

- Continuous achievement of contract and business objectives and targets

- People management and motivation

- Health, Safety and Environmental

- Financial performance of contract

- Client liaison and satisfaction

- Evaluation of workloads against resource availability

- IT System development and enhancements

  • Ensure the relevant supervision levels are maintained and that the necessary levels are empowered to make decisions to ensure prompt solutions for both our business and our customers.

  • Create a team ethos with all the staff to ensure the whole team is working harmoniously and delivering to a common high standard.

  • Arrange and chair team meetings/workshops as required to ensure all staff are engaged and understand our performance and values.

  • Carry out staff appraisals for direct reports setting out training and development programs as required.

  • To ensure all contract specific processes and procedures are continually reviewed and implemented, as necessary in the delivery of the service.

  • Produce monthly reports for the Client in the agreed format.

  • Develop good working relationships and engagement with the supply chain.

  • Implement a Customer and Supply chain satisfaction survey policy

  • Ensure affective management of the financial budget v spend and accrual process

  • Utilise data to evaluate trends and drive improvements. 

The Successful Applicant

To be considered for our Account Manager role;

  • Experience in a management position
  • Providing Direction & Communication – creates a clear understanding of what needs to be achieved.
  • Obtaining Results Through People – supports, challenges and develops others so that they can give their best and deliver against expectations
  • Drive For Excellence – manages activities to ensure high standards are achieved in all areas
  • Team working – manages the team to maximise their contributions and effectiveness
  • Planning, Organising & Executing – plans, organises, and schedules activities and resources, monitoring the execution against timescales and plans 
  • Commercial/ Financial Awareness
  • Risk Management – able to understand risk management principles
  • Customer Awareness – effectively manages relationships and is responsive to the needs of the customer, aims to deliver customer satisfaction
  • Competent knowledge of all Microsoft applications – able to demonstrate use of excel,       
  • Clean driving licence
  • Demonstrable experience of ‘outside the box’ thinking and problem solving
  • Understanding of statutory and non-statutory compliance within FM

Whats On Offer?

  • Salary £35,000 - £40,000
  • Travel/Expenses etc paid
  • 25 days annual leave plus bank holidays
  • Pension contribution
  • Genuine career progression
  • Hybrid role - but you must be happy to commute to Cirencester twice a week